Job summary
The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled JEE expert to join us as a Software Engineer in the U.S. In this role, you will provide technical support and sustaining engineering services to enterprise customers who use the Red Hat Application Services suite of products. You will provide important technical assistance and help ensure that customers are realizing maximum value from their subscriptions. This role extends well beyond product support as you will take on the role of a trusted partner to enterprise customers by offering developer-to-developer assistance for open source middleware products. This means you will work closely with senior engineers and developers to write new code, fix and improve code, and provide highly technical solutions to support requests. Additionally, you will write patches, provide updates, and contribute ideas through participation in an open and collaborative team environment. Work location is flexible, as Red Hat has offices throughout the U.S. and Canada. Well-qualified, home-based engineers will also be considered to work remotely. Successful applicants must reside in a state or province where Red Hat is registered to do business.
Primary job responsibilities

• Learn new technologies and write blog posts, whitepapers, and knowledge base articles pushing technical knowledge out to our customers and the community
• Provide a high, detailed level of technical assistance to ensure that our customers get the most out of Red Hat Application Services products
• Engage and collaborate with open source developers around the world
• Offer developer-to-developer assistance for the Red Hat Application Services suite
• Work alongside in-house developers, write new code, fix and improve code, provide highly technical solutions, and contribute to the JBoss and open source software communities
• Act as the technical point person for a technology within the Application Services product suite
• Develop patches and feature requests to provide upstream to the community and downstream to customers
• Advise customers on JEE architectural design decisions
• Work with other open source projects to help customers integrate solutions

Required skills

• 3+ years of professional J2EE or JEE platform experience
• Deep experience with one or several JEE or application server technologies like Java Message Service (JMS), web services, servlets, Java database connectivity (JDBC), Hibernate, Tomcat, or Datasources
• Direct experience with application server technologies like JBoss, WebSphere, or WebLogic
• Experience with databases and SQL
• Excellent troubleshooting and debugging skills, and a passion for problem solving and investigation
• Ability and willingness to learn new open source middleware technologies
• Very clear and effective English communications skills
• Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates
• Solid understanding of Java Programming APIs and popular Java frameworks is a plus
• Knowledge of security like Keycloak and Single Sign-On (SSO) is a plus
• Experience with business process management systems (BPMS), business rules management system (BRMS) e.g., Drools, jBPM is a plus
• Experience with NGINX and Cloud Techs is a plus
• BS or BA degree in engineering or computer science is a plus; equivalent experience within the enterprise IT sector will also be considered

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.