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Miami, FL

Site Reliability Engineer Manager at Chewy (Miami, FL)

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Our Opportunity:

Chewy is looking for a Manager, Site Reliability Engineering in either Minneapolis, MN or Dallas, TX or Plantation, FL or Boston, MA. As the manager at Chewy, you’ll manage a team of SRE’s while focusing on the core operating principals of the SRE org. This includes the delivery of applications from development to production, providing a framework of reliability, and enabling the SRE’s to be successful in optimizing and sustaining the growth of Chewy IT.

What You'll Do:

  • Manage a team of engineers and operation of Chewy’s public and private cloud platforms and the shared services which support said platforms
  • Provide the framework of reliability that can be measured and reported to our customers with the proper processes in place to scale
  • Play a vital role in major incidents by leading mitigation of said incidents
  • Provide a framework in which processes and manual intervention is automated and optimized
  • Provide technical leadership to your team and the broader Chewy organization while working with the Application partner customers to understand the firm’s current and future needs and to drive associated backlogs for execution by your teams
  • Support the implementation and management of the Chewy platform standards to bring application to production
  • Partner with other groups in IT Operations, including Platform, Performance Engineering, and Operational leaders to build, improve, and solidify the Site Reliability core objectives
  • Establish strong working relationships at all organizational levels and across functional teams and organizational boundaries
  • Identify and manage priorities within the context of IT Operations and software development objectives
  • Work with others in IT Management to drive best practices in platform development, deployment, and management

What You'll Need:

  • Minimum of 10 years of combined experience in the Site Reliability, or DevOps equivalent field
  • Proven ability to lead teams across multiple locations/geographies
  • Experience with cloud services such as AWS, and the supporting technologies
  • Knowledge of Service Level Objectives, and measuring reliability of services
  • Highly motivated to research and self-study to keep technical, business, and leadership skills relevant in a highly complex environment
  • Excellent verbal and written communication skills with great attention to detail and accuracy 
  • Position may require travel
  • A bachelor’s degree in computer science or related field or equivalent experience.


  • Deep knowledge of cloud technologies, networking, and security
  • Experience with monitoring tools
  • Experience building systems with micro services and/or deep knowledge of SOA
  • Experience contributing to the architecture and design (architecture, design patterns, resiliency and scaling) of new and current systems.
  • Expertise in ITSM process & tools like JIRA, PagerDuty and experience with ServiceNow ITOM, ITSM Modules that focuses Incident, Problem and Change Management

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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