Senior Staff Software Engineer, Licensing & Billing

| Seattle, WA
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To The Role

Join us in laying the foundational pieces at Outreach, that power our business lifecycle processes. We believe in the power of choice and we enable our customers to choose the configuration of an Outreach instance that works best to Accelerate, Optimize or Orchestrate their business and sales engagement flywheels. This choice sets them up for their Outreach journey with a seamless onboarding experience, that provides them with their customized and configured instance to operate out of. As part of this vision, you will take on the challenge and complexity of envisioning and delivering solutions that power these experiences, from onboarding to powering the customer’s day-to-day, while delivering the platforms to accurately account for our customer’s usage at a globally distributed scale. 

About the Team

The mission of the Licensing and Billing team is to deliver platform solutions that every feature team at Outreach can plug in to. At the same time, this team drives the feedback loop to enable learning and insights into usage, adoption and accounting of features across the platform. 

Your Daily Adventures Will Include

  • Own features all the way through
  • Lead, develop and influence best patterns and practices
  • Design and build scalable systems that handle huge amounts of data
  • Identify the critical details and prioritize them for incremental delivery
  • Design and create services and system architecture for your projects, and contribute and provide feedback to other team members
  • Help improve our code quality through writing unit tests, automation and performing code reviews
  • Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products
  • Work with the product and design teams to understand end-user requirements, formulate user stories, and then translate that into a pragmatic and effective technical solution.

Basic Requirements

  • +10 years of recent hands-on coding and software design.
  • +2 years leading a growing team.
  • Recent experience building robust and scalable software.
  • A track record of projects completed on time – you are a flawless executor, not a procrastinator. You find satisfaction in a job well done and want to solve head-scratching challenges
  • Solid OOP and software design knowledge – you should know how to create software that’s extensible, reusable and meets desired architectural objectives
  • Familiar with continuous integration environments
  • Previous exposure to data-intensive environments, including data modeling and integration concepts
  • A can-do attitude and good team player.
  • Ability to prioritize your tasks properly for incremental delivery
  • Experience with our technical stack: primarily Golang with some legacy Ruby on Rails code, MySQL, AWS, Docker and Kubernetes.
  • Willingness to learn new technologies
  • You embody our core values: We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other's back no matter what, we're one with our customers, and we find strength in diversity and inclusion.

Preferred Requirements

  • Proficiency in working with services written in Golang is highly desirable 
  • Experience with our technical stack: React, Typescript, Ruby on Rails, Node.js, Elixir, ElasticSearch, MySQL, AWS, Docker and Kubernetes

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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