Senior Solution Architect (Baltimore, MD)

| Baltimore, MD
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Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


The Senior Avaya Solutions Architect has the overall responsibility of designing, implementing, and executing a cloud migration strategy with our clients, cross-service teams, and third-party partners. The Senior Solutions Architect will need to understand the adoption challenges of implementing Unified Communication and Contact Center infrastructure and application stacks within a Federally certified cloud environment.


The Senior Solutions Architect has the responsibility for designing and documenting Avaya UC/CC architectures within a FedRAMP cloud environment for the following Avaya applications: System Manager, Session Manager, Communication Manager, Media Servers, Media Gateways, Avaya Aura Device Services, Avaya Session Border Controller Enterprise, Avaya Aura Web Gateway, Avaya Conferencing, Avaya Messaging, and Avaya Presence and Advanced Multimedia Messaging.
  • Design and deploy cloud solutions in compliance with Federal standards such as NIST S.P. 800-53, FIPS 199/200/140-2 and their associated downstream standards driving FedRAMP authorization.
  • Delineate system/application authorization boundaries based on logical (technical & physical) network boundaries while maintaining alignment with existing architecture and lines of the budget. Categorize systems by information type and impact levels.
  • Provide detailed reference architecture based on Avaya UC/CC solutions and integrating them with third-party hardware/software applications such as firewalls, load balancers, and other network components required to deliver a fully functional UC/CC solution.
  • Perform discovery of customer environments.
  • Develop cloud deployment workbooks including Solution Design Documents, maintain Visio diagrams of network design, and other deployment requirements.
  • Collaborate with a cross-functional team of IT personnel consisting of Product Line Managers, security and compliance personnel early in the system development lifecycle to determine what requirements must be met before the accreditation of a new system.
  • Support engineering teams in building, testing, and upgrading the Avaya cloud environment.
  • Develop and maintain technical competencies for all Avaya OneCloud™ for Government solution elements.
  • Create, review and/or evaluate technical scopes of work.
  • Effectively represent solutions architecture to sales, security, customer, and compliance authorization personnel.

  • Strong RHEL and Microsoft Windows Server experience including deployment, installation, implementation, upgrading, and patching.
  • Strong VMWare toolset experience including deployment, installation, implementation, upgrading, and patching.
  • Strong experience with data security, data governance, PCI, etc.
  • Demonstrable experience engineering or delivering solutions relating to cloud architecture
  • Demonstrable experience with cloud and infrastructure on cloud platforms
  • Demonstrable hands-on experience deploying a full UC/CC solutions.
  • Demonstrable practical knowledge of emergency call handling solutions in a secure cloud environment such as the Avaya Sentry solution.
  • Strong written and analytical skills
  • Strong interpersonal skills and demonstrated resourcefulness
  • Desired Avaya Professional Design Specialist (APDS)
  • Desired Avaya Certified Solutions Architect (ACSA)
  • Desired Certified Information Systems Security Professional (CISSP)
  • Desired Certified Information System Auditor (CISA)
  • Desired Certified Authorization Professional (CAP)
  • US citizen
  • Meet the personnel security requirements and undergo background checks as defined in OPM policy IAW the FedRAMP Moderate baseline, the FedRAMP+ CEs related to personnel security, and DoD personnel security policies.
  • The position is open for remote/hybrid hiring


  • Bachelor's degree in computer science, information technology, or engineering

(Colorado only*) Minimum salary of $125,100 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.


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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

Nearest Major Market: Baltimore
More Information on Avaya
Avaya operates in the Cloud industry. The company is located in Durham, NC and Thornton, CO. Avaya was founded in 2000. It has 14618 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 2 open jobs at Avaya, click here.
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