Job Description JPMorgan Chase (JPMC) is a leading global financial services firm and the largest bank in the United States with total assets of $2.687 trillion. With an annual tech budget of $10B+, we h ave started significantly investing and building in the next generation core infrastructure, Cloud, Big Data and AI/ML technology.
The Story development team is building applications using a state-of-the-art infrastructure stack (Kubernetes, Java/Spring, NodeJS, Golang, ReactJS, MaterialUI) with workloads deployed in a private as well as public cloud (AWS/EKS). Resiliency and observability are key consideration in everything we are doing. To further improve our monitoring and resiliency capabilities we are looking for a Sr. Site Reliability Engineer (SRE).
This role requires a wide variety of strengths and capabilities, including:

• Deep understanding of SRE philosophy, technologies, platforms and tools, SLA management, incident resolution, and automation
• Mastery of application, data and infrastructure architecture disciplines
• Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
• Hands on experience on managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
• Prior experience in big data/cloud technologies, where uptime and continuous availability was core to the business.
• Identify and partner with Infrastructure teams and AD teams to implement automation opportunities to drive down toil and reduce technical debt.
• Apply standards of cloud compliance to application design to achieve reliability
• Understanding of Networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.

Responsibilities:

• Implement SRE frameworks to support globally multi-cloud environments, and ensure the highest level of SLA through operational excellence
• Provides failure analysis / root cause analysis when required
• Provides support to develop & improve the quality of technical engineering documentation
• Provides support to drive the maturity of the software development lifecycle
• Provides quality control of engineering deliverables
• Provides technical consultation to product management
• Helps to develop new cloud engineering strategies and implementations for the firm
• Champion a DevOps model so that services are automated and elastic across all platforms
• Helps on coaching and mentoring junior team members.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent technical field
• 3+ years of Enterprise Cloud infrastructure experience (AWS, Azure, GCP) in a mission critical environment
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills
• Good working knowledge of Kubernetes
• Hand s -on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Cortex, Splunk, Jaeger, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Deep knowledge of Internet protocols and web services technologies such as HTTP, DNS, TCP/UDP, JSON and REST
• Good understanding of networking protocols and cybersecurity best practices in cloud environment
• AWS and/ or Kubernetes certification is big plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Commercial Banking division uses technology driven by innovative minds like yours to provide companies, as well as real estate owners and investors with a range of financial solutions designed to help them achieve their business goals. With annual client revenues ranging from $20 million to over $2 billion, the service and the solutions we provide is critical to both our and our clients' success.