Senior Site Reliability Engineer (Remote)

| Remote
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ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.


Are you excited about coding solutions, building features, and driving efficiency while working with an exceptional team? At ezCater we rely on our dynamic and skilled team of engineers to provide solutions that unlock potential and drive innovation in our rapidly evolving environment. 

As we expand our team we’re seeking engineers that thrive in a forward-thinking organization and are passionate about building products that drive measurable impact, while committing quality code and deconstructing complexities. We are looking for smart, thoughtful, collaborative technologists to help us reach our goals while delivering value and impact across our business. 

ezCater values technology as a differentiator and a key component of our success. It powers everything we do. We push ourselves every day to improve the codebase, improve performance, and deliver an amazing customer experience. Our team values innovation, pragmatism, and transparency. Check out the ezCater Engineering Blog for a glimpse into our culture and team.

Site Reliability Engineering (SRE) is accountable for the infrastructure and systems that build, deploy, and run all 100+ services that make up the ezCater application ecosystem. We are systems and software engineers who engage with product and platform engineering teams at various levels. We often support and advise on how to deploy new services and applications in production, amidst large infrastructure initiatives. Our goal is to provide an effortless experience for developers to build, deploy, and maintain any application in a fast, reliable, and scalable manner. 

Some projects from the past year include migrating from self-managed Kubernetes to EKS, adopting ArgoCD, and assisting development teams in major Postgres version upgrades. As we look forward, we are re-evaluating many of our practices and infrastructure choices to match the evolving needs of our business with an interest in security, scalability and maintainability.

What You'll Do:

  • Contribute to a team that is focused on delivering value for our customer, executing the organization's mission, and propelling our business forward.
  • Explore solutions, provide insights, and help the team make good technical decisions and investments to improve infrastructure and tooling.
  • Conceive, design, and implement solutions that produce impactful, and measurable benefits.
  • Maintain the processes and infrastructure that backs ezCater’s core services and applications, making improvements at every opportunity.
  • Improve and maintain our CI/CD pipeline which enables our feature and platform teams to deploy and monitor their services with ease. We deploy into production 75+ times a day and want to support much more.
  • Collaborate with the Security, Developer Experience and Engineering Operations teams to enable our Engineering teams to build reliable, scalable and secure applications.
  • Work closely with other teams as needed, to support incident response and root cause analysis.
  • Champion the evolution of our infrastructure and tooling Contribute to various codebases in Ruby, Groovy/Java, Go and Typescript.
  • Consult with engineers as they vet, implement and maintain new technologies.
  • Have fun building meaningful software with people with diverse backgrounds, experiences, skill sets and interests.

What You'll Have:

  • Modern cloud infrastructure management. We use AWS, but experience with Azure, GCP, Rackspace or others are relevant.
  • Infrastructure as Code (e.g. Terraform, Cloudformation, Pulumi, or similar)
  • Configuration Management (e.g. Ansible, Chef, Puppet, Saltstack, etc.)
  • Cluster administration with Kubernetes. (EKS is a plus)
  • CI / CD Management (e.g. Jenkins, Teamcity, Github Actions, or similar)
  • Flexible growth mindset, you’re willing to do what it takes to adapt, and you’re excited to learn a heck of a lot along the way.
  • A thirst for personal and professional growth.
  • A flexible, and pragmatic disposition.

Starting Salary: $145,000 - $190,000
#LI-Remote

What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.


For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

An Insider's view of ezCater

How would you describe the company’s work-life balance?

ezCater gives its employees total control over their work-life balance, whether that means taking time for the doctor or going on a vacation. Everyone here understands that life gets in the way of work at times, and as long as you get your job done well and support your fellow co-workers, you get to control your own schedule.

Claire

Business Operations Strategist

How do you collaborate with other teams in the company?

I love working with other teams in the company! Every person I have encountered is insanely helpful and willing to teach me about their job. I'm always pleasantly surprised at how collaborative this company is.

Alyssa

Senior Menu Specialist

How has your career grown since starting at the company?

I've been able to grow a team and department from scratch, and had the opportunity to make decisions on my own. Overall, I've grown faster here than anywhere else I've worked.

Jules

Manager, ezDispatch

How do you empower your team to be more creative?

For me, fostering creativity comes down to ownership & a healthy comfort with failure. I try to make sure the team is pointed at big, meaty problems and then I largely get out of the way.

Dillon

Sr. Product Manager

What are some social events your company does?

Our weekly breakfasts and lunches provide a social avenue throughout the day, while our end of week ezHour gives the entire company a chance to wind down and interact. Outside of that, we're often seeing fun events pop up like our Holiday Party, fun team off-sites, and volunteer events that bring people together from across the company.

David

Sales Manager

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with Nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Friends outside of work
Eat lunch together
Intracompany committees
Here at ezCater, we have a number of different committees that tackle everything from planning fun company outings to furthering the conversation around diversity and inclusion among employees
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Company sponsored recreational sports leagues such as Basketball, Softball, Kickball throughout the year.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Plus: Wicked awesome co-workers, Cupcakes, Breakfast delivered on Mondays, Lunch delivered on Thursdays

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