Senior Service Engineer
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
In this role, you will execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
This position reports to
Service Manager
Your responsibilities
- Service delivery: Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.)
- Customer approach: Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio
- Materials and supply: Coordinate, prepares and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work
- Documentation and reports: Prepare all documents and reports to be signed by the customer representative. Report's work done in a timely manner and follows up when needed. Create standards or job durations
- Troubleshooting: Proactively identifies potential equipment failures and proactive corrective actions
- Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the future
- Operational excellence: Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes
- Health, safety, and integrity: Actively ensures that Health, Safety & Environment (HSE) practices are of high standard. Works to eliminate unsafe practices and incidents
- Processes and Tools: Consistently applies functional processes considering links to other teams
Your background
- 4-year degree in Electrical Engineering or equivalent preferred with minimum 4 or more years relevant service experience working with industrial power delivery.
- Experience and knowledge running test equipment and software: Insulation Resistance, DLRO, Type Test Report (TTR), Power Factor, Relay Testing, breaker trip testing & High Current test sets.
- Electrical safety, NFPA 70E training, Lock-out Tag-out adherence.
- Experience & knowledge on low & medium voltage power delivery equipment: Switchgear, breakers, transformers, protective relaying, manual & automatic transfer switches.
- Preferred experience using Power DB for maintenance reporting.
- Ability to communicate with coworkers, dispatchers, customers & sales managers.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Benefits
- Retirement plan
- Life insurance
- Disability insurance
- Medical insurance
- Wellbeing program
More about us
ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttp://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. #LI-Hybrid