Senior Performance Engineer (Phoenix, AZ OR Remote) at Trainual

| Phoenix – Mesa – Scottsdale, AZ
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About Us

Trainual is a team of 50ish super talented folks obsessed with making small business easier. And while our team members come with diverse experiences, we’re united by our passion for making ideas happen. We launched the world’s first playbook tool in 2018, and today, thousands of companies in nearly every industry use it to scale their teams. 

Why Trainual? 

We’re a great place to work. AZCentral named Trainual the #1 place to work in Arizona. And Inc recognized us on their 2021 Best Workplaces list. But we can’t say we blame them. We’re a hybrid team with an unwavering culture that recognizes everyone’s impact matters. 

We’ve got benefits on benefits. Above market pay, an annual experience fund, 4 weeks paid vacation (plus 5 sick days), the latest tech, parental leave, 401k matching, free One Medical subscription, and top-notch health care - just to name a few.

We’re disrupting small business. Our goal is to equip every team with a winning playbook. One that provides clarity around who does what and how. And with 5k small businesses scaling what they do with Trainual, we’re only scratching the surface. 

We’re in good company. In June 2021, we closed a $27M Series B round. And we partner with some of the biggest names in small business, including Shark Tank star Daymond John, Slack, Loom, the cast of The Office, and more. 

We all own what we’re building. Everyone who works at Trainual has life-changing pre-IPO equity. That way, you can be proud of what we’re building and sleep well knowing your teammates are (literally) just as invested as you are.

TL;DR 

In this role, you will have the sole focus of making adjustments to our system to enable continuous scale. This includes responsibilities ranging from analyzing complex queries to reduce time complexity, suggesting database modifications for read/write efficiencies, and updating the underlying infrastructure to support strenuous throughput thresholds. This role will require a deep understanding of the Ruby on Rails framework as well as PostgreSQL database design principles. We expect that you have worked on several production-scale applications and have a strong understanding of optimization strategies and core architecture.

Learn more about the team you'll be joining here

What you will own & improve:

  • You will own the core architecture of the application and will help advise in determining the future direction.
  • You will improve the performance of the various endpoints of the application through optimization techniques.
  • You will work with the team to recommend adjustments in the underlying data models to enable us to read/write in larger datasets with lower latencies.

What you already know:

  • You have had a hands-on role in the broader transition from one architectural pattern to another and understand the nuances associated with planning these transitions with minimal interruption to the business.
  • You have a knack for benchmarking, analyzing and updating complex API endpoints to create streamlined interfaces.
  • You have a firm grasp of database principles as they relate to designing models which enable concurrency, reliability and scalability.

Tech Stack:

  • We do not require that you know every technology within our stack, only a willingness and ability to learn.
  • Ruby on Rails 
  • React
  • JavaScript, jQuery & AJAX 
  • PostgreSQL
  • HAML, CoffeeScript and RSpec
  • Git & GitHub 
  • Heroku & S3
  • Bootstrap framework

Required Technical Skills:

  • Experience developing load testing automation in complex environments.
  • Implemented load balancing and are familiar with the various load distribution algorithms.
  • Extensive experience with New Relic or another comparable application performance monitoring platform.
  • Have architected APIs which serve 100,000+ users and can handle 30-50 RPS throughput.
  • Bonus Points: Transitioned from a monolithic architecture to a distributed microservices architecture before.

About the Team 

You will report to Zach Stradling, the 3rd Trainual employee and our Engineering Manager. You’ll also work closely with our Taylor Sell, our Director of Product, and the Product, Engineering, and Customer Experience teams!

Before you move forward: you will be asked to “try out” with a project that proves you can do what you’re applying to do!

*Strong preference for candidates located in Scottsdale, AZ, but we are open to remote. Check out our hybrid work philosophy below! Candidates must be US-based.

Benefits at Trainual

Competitive salary: We pay at or above market salary in most cases and leverage extensive amounts of data to ensure everyone is paid well. 

Health insurance: We cover 100% of the employee premiums and significantly subsidize family plans. We use Justworks to make benefits easy. We offer additional healthcare resources like RedirectHealth, OneMedical, FSA, and HSA. Plus all HSA compatible plans are met with a company HSA match of up to $1,000 a year. 

Dental & vision: We offer subsidized dental and vision coverage. 

Short-term Disability Insurance & Life Insurance: We cover 100% of the premiums for Short Term Disability Insurance and 1x salary Life Insurance. You also have the option to purchase supplementary disability and life insurance through our provider.

Paid time off: 4 weeks of paid vacation. 5 days of paid sick time. 12 paid holidays.

Paid parental leave, including adoption: 8 weeks of fully paid time off.

401k with a 3% matching through Guideline 401(k). 

Experience stipend: Up to $500 per year to experience something new - whether that’s a new ice cream flavor or a new country.

Great tools: Each employee receives a Mac laptop and a 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need.

Complete transparency: Everyone has full access to business metrics and financial information about the company.


Values at Trainual

Show Up Ready: Plan enough to pull it off, and pivot if needed. For our customers and our co-workers, we embody preparation and order. We work from an agenda. We start and end meetings on time. We put in the effort to polish what we present, all in an effort to build trust with those around us. When a company hires Trainual, they expect an experience that feels simple. The appearance of simplicity requires tremendous planning and preparation, so this characteristic has to be a core trait of everyone that works here.

Make Ideas Happen: Execute on what you innovate. We don’t just tolerate change, and go along for the ride; we drive change. Companies are like cruise ships, and turning them can take some time. But turning the wheel happens in just a few seconds. It’s the decision to redirect, and to make something different. It’s the vantage point at the front of the boat where you can see where you’re heading, before anyone else knows. We are the ones to initiate this change. It’s up to us to have the vision, to always look forward, and to spot obstacles and opportunities before they become issues.

Carry the Groceries: Carry extra weight without being asked. Go above and beyond whenever you sense a need. Look for opportunities to impress, and be ready to roll your sleeves up to make someone else’s life a little easier. It’s what we do. "Before starting my first business, I bagged groceries at a supermarket in Massachusetts. No one ever expected me to carry the groceries to the car, but when I did, it made their day. It’s such a simple thing, and took only an extra minute of my time, but it made a tremendous difference in that customer’s experience at the store. At Trainual, be helpful everywhere possible." - Chris Ronzio, CEO

No Red Tape: Work hard to make every process easy. There is nothing more frustrating than a bureaucratic process, and you won’t find one here. Never make customers or coworkers jump through hoops. Don’t let policy supersede logic. You’ll never go wrong making things easier on others, so challenge every system that could have fewer steps, more automation, and less complexity.

Collect Experiences: Have endless curiosity for a new perspective and knowledge. We work with people in all different industries, from all different walks of life. In order to build trust, understand the real picture, and help create change, we need to build real relationships. Listen to others, and relate to them. Be an experience collector, so that you have an endless supply of topics that can be used to find common ground.

Everyone has a Key: In results we trust. You'll notice from your first day that every employee at Trainual literally has a key to the office. We trust you, or we wouldn't have hired you. Some people say trust is earned, but we believe that trust is the default. Everyone carries their weight, and everyone is an owner of what we are building. We won't tell you exactly how to get the job done -- you won't find micromanagement here. So, remember that your productivity is measured by your impact and your effort.


Hybrid Work at Trainual

At Trainual, we believe everyone has a key, literally. This value means you are an owner of your experience, productivity, and growth. We know everyone is different - productive at different times of day, in different settings, with different types of work. So what does this mean for the future of work at Trainual?

TL;DR - Work when, where, and how you work best. 
- No one is required to come back to the office, ever.
- Anyone can work from the office at any time.
- If you live in Phoenix, there is no requirement of days worked in the office. 
- You can work with your leader to find a schedule that works for you and the team.
- If you want to relocate to PHX, we will help make that happen!

We want everyone to have a community, trusted relationships, easy collaboration, and a clear path for growth while maintaining the autonomy, ownership, and flexibility we've enjoyed with the transition to fully remote during the pandemic. As we transition to our hybrid work model, we want each team member to own their experience to ensure they are happy and fulfilled.

Location: 80% of our team is based out of Phoenix, AZ and our strong preference for new team members is local due to the ease of ad hoc collaboration and community building. However, we know great talent lives all over! If you don't live in Arizona and are interested in working at Trainual, we will consider each state on a case-by-case basis due to the implications of doing business in each state.

Visa Sponsorship: We welcome and support people of all different backgrounds (18% of our team was either born or raised outside of the US)! However, due to the constraints of being a small startup, we are not able to sponsor or take over sponsorship of employment Visas at this time.


About Us 

Our SaaS platform helps fast-growing businesses create modern training manuals. Trainual allows businesses to document every process, policy, and SOP in one place so that they can automate their onboarding and training, stop repeating themselves, and scale faster. 

Now we have over 5,000 customers in 177 countries and counting and we’re just getting started. I’m getting the feeling that you’re ready to click that apply button. So just do it. Join us in building the turnkey operations manual and playbook solution for companies all over the world! I know you want to.

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