Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses, and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants, and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

As a Senior Director of Cybersecurity Operations, your responsibility will be to lead diverse and global teams responsible for management, support, and implement/drive improvements to Visa’s global network.

This position is in Atlanta as a preferred location.

This role is a recognized expert within Visa responsible for contributing to the development of functional operations. 

• Lead crisis/incident event management incidents for Cybersecurity Operational issues

• Support inline network security infrastructure globally including Firewalls, DDOS mitigation systems, Proxies, WAFs and IPS/IDS systems,

• Continually provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues

• Drive bottoms-up improvements for Cybersecurity Operations (including Level-1 & Level-2 Incident management, Change management and Problem management)

• Plan, design, implement and provides ongoing support of Cybersecurity systems of high complexity in key customer facing, commercial payments and corporate environments to fulfil the business needs

• Establish industry leading operational practices/methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics (KPI and KRI’s).

• Continually provide technical coordination, oversight and leadership for staff and serve as escalation point for complex technical issues

• Foster the culture of conducting blameless root-cause reviews and encourage learning to improve operational excellence

• Take a metric/data driven approach to identify gaps in processes, framework, Etc. Increase the use of automation to perform self-healing or initial triage of the incidents to reduce manual execution of the playbooks.

• Build and maintain relationship with other network global and virtual teams and third parties on development or support issues

• Lead development of Cybersecurity Solutions, testing and QA functions to ensure that projects are securely delivered and fulfil expectations

• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe

• Provide technical requirements and assistance for investigation and analysis of security alerts

• Develop processes and procedures for use by the Cybersecurity team and third parties in the management of network environments

• Develop and position solutions and create a roadmap to effectively gain buy-in from all stakeholders

• Mentor junior team members, develop departmental procedures and best practices standards

• Provide recommendations to management team to increase effectiveness of organization and technology solutions

• Support adoption of new technologies and tools, recommend capability improvements to Cybersecurity engineering, and assist when requested to lab deployments for technology trials.

• Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

• Lead development of innovation and strategic direction in application of theories and concepts in data network design, configuration, administration, maintenance and/or support.

• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects. 

• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills

• Willing to work as a team and share responsibilities where needed 

• Ability to convey Cybersecurity concepts and issues to both technical and non-technical audiences.

Qualifications

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD
Preferred Qualifications:
15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9+ years of experience
• Expert knowledge of Checkpoint, Cisco, Palo Alto, BroadCom, Imperva/NetScout Cybersecurity equipment and software – Certifications on these current platforms preferred
• Experience in an enterprise Cybersecurity solutions and IP networks in mission-critical, 24x7 production environments
• Experience in using management and monitoring tools such as Solarwinds, Indeni, Nagios, other open-source monitoring solutions (creating/maintaining dashboards, runbooks, for various security platforms (including firewalls, proxies, DLP, security host solutions, etc…).
• 5 years related experience in infrastructure/network environments and designing, planning, documenting, and implementing LANs and WANs using latest technology
• Advanced process orientation and exhibited planning, organizational and problem-solving skills
• 2-3 years Python and Ansible experience may be needed in the role
• Advanced understanding of TCP/IP network protocols, including common application protocols
• Experience in high-availability networks in load-balanced, n-tier application environments
• Ability to understand systems from all levels, from the "big picture" enterprise-level view to the low level technical view
• Ability to write technical design and build documentations for all aspects of a technical infrastructure
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
• ITIL certification and Scrum/Agile Delivery

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law

Work Hours: Varies upon the needs of the department

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.