Job Summary

The Senior Desktop Engineer is responsible for analyzing, designing and implementing solutions for the end user computing environment. This role involves developing detailed recommendations for management, strategic planning, implementing and consulting with other departments to understand technical and business requirements. The Senior Desktop Engineer is proficient in all aspects of business analysis including: business case development, requirements traceability, test cases, user stories, root cause analysis, process modeling, advanced data modeling, process improvement, advanced facilitation skills and coaching.

Job Description

• Experience Required: 5 to 10 years
• Experience Desired: Relevant Microsoft certifications; Retail experience; Experience managing small to medium projects
• Education Desired: Bachelors Degree
• Travel Required: Regional - Daily, Less than 10%

Job Responsibilities

• Determine which solution best fits the business need, identify gaps in solutions and determine necessary workarounds or changes to the solution. This includes the ability to understand the costs and risks of filling these gaps and the ability to describe that to the business.
• Develop and manage business area roadmaps and strategy in association with the responsible Business Manager, Development Manager, Project Manager and Support Manager.
• Determine performance metrics to be used to validate the success of the proposed solution.
• Implement end user computing security best practices as per the information security roadmap.
• Communicate with business areas within the company to understand and assess needs.
• Troubleshoot and resolve complex 3rd level desktop related issues.
• Stay current on business and industry-related technology to support various business areas.
• Reduce and eliminate operations and maintenance duties by analyzing and root cause analysis initiative.
• Report any type of problems or potential problems to the appropriate management in a timely manner.
• Research and integrate of new desktop technologies.
• Have distinctive understanding of mobile operating systems
• Develop software automation and deployment strategies and techniques.
• Understand Active Directory and Group Policy administration of client devices.
• Develop VDI (Virtual Desktop Infrastructure) strategy.
• Create and develop processes and procedures to manage new VDI requests.
• Package and sequence software applications.
• Understand patch management process for Windows and OSX based operating systems.
• Document and communicate of configuration changes in support of change management processes.