Salesforce Platform Engineer at AlphaSense

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Location: United States

Reports to: Miguel Clark,  Director Revenue Operations Technology

About the Team:

The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization.  At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.

About the Role:

We are looking for a developer to provide internal support to the Revenue Organization in the development, implementation and customization of business applications the company currently uses or may implement in the future. In this role, your responsibilities also involve participation in worldwide projects and input in setting business operations policies along with the team. 

Who you are:

  • At least 6+ years of experience working with a Revenue organization and playing a key role in driving productivity
  • Minimum 3+ years experience as administrator and developer in Salesforce.com
  • 3+ years of experience with technical implementations of Salesforce.com
  • Solid understanding of core technical competencies, including computer architecture and design
  • 2+ years experience developing in a modern high-level language, such as Java, Python, etc.
  • Experience with technologies including: JavaScript, SOAP, REST, Apex, SOQL
  • Experience with security models, access control, permissioning, and sharing rules for supported applications
  • Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment
  • Ability to think through multiple solutions to a problem set and look ahead for possible conflicts
  • Strong interpersonal skills; ability to work closely and effectively with internal business teams
  • Self-starter capable of working with minimal supervision.
  • A creative problem solver that identifies new and innovative ways to drive sales productivity

What You’ll Do:

  • Developing, troubleshooting, maintaining and enhancing the Salesforce, Jira, Google Cloud, Heroku, Outreach, Marketo and other business applications in use internally
  • Responsible for gathering the business requirements for new internal projects and implement corresponding systems & tools
  • Work on projects alongside rest of Revenue Operations team
  • Monitor and troubleshoot systems to correct technical issues that impede development or day-to-day operations
  • Determine Revenue Organization needs, participate in vendor selection and/or assist with gathering business requirements
  • Support team in analyzing and resolving critical problems involving any part of the supported systems.
  • Troubleshoot and work with end users to ensure that applications meet their needs and keep pace with changes in program operations, policies and procedures
  • Keep abreast of new applications supported features and functionality, and provide recommendations for improvements and keep users informed about system functionality and enhancements, including third party vendor solutions to help enhance our business processes
  • Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows to create cohesive solutions
  • Provide real time support on our tech stack and be able to troubleshoot issues regularly
  • Be a “go to person” for revenue org technical needs

Technical Qualifications

  • Deep understanding of Salesforce administration and development
  • Fluency in the Salesforce platform, including LWC and SFDX
  • Competence in relevant software design patterns and principles
  • Familiarity with cloud development, including GCP or AWS and Docker
  • Working understanding of corporate toolset, including git, Jira, Zendesk. Etc.
  • Experience with revenue-adjacent tools including Marketing and Finance platforms
  • Understanding of web development technologies: HTML, JavaScript, jQuery, CSS

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • ProductBoardManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM

An Insider's view of AlphaSense

What’s the vibe like in the office?

We work hard, and play harder: Everyone is crunching to reach their goals everyday. There’s always hype and encouragement along the way and in the end, we celebrate it all - both the successes and challenges.

Dan

Talent Acquisition Coordinator

What's the biggest problem your team is solving?

We are building an AI-powered augmented intelligence search platform that would dramatically improve our users' experience on the platform. Our vision for the platform is to function as a smart assistant that can: find, curate and summarize every relevant piece of information. It's a very unique and exciting problem with limitless possibilities.

Prashant

Researcher -- Deep Learning

How has your career grown since starting at the company?

When I came to AlphaSense, I didn’t know exactly what my career path would look like. Having the opportunity to get in at the ground floor, learn and build a career with a company that was growing fast led me to customer success. I now have the opportunity to work hand in hand with our impressive customer base.

Steve

Director, Sales

How do your team's ideas influence the company's direction?

At AlphaSense, we hire smart people who come with unique experiences and fresh perspective. Everyone has a seat at the table, and in return, we expect passionate participation. Our goal is to be better tomorrow than we were yesterday. The entire team would agree, employee input influences the direction of the company in almost every way

Kiva

Chief Revenue Officer

How do you collaborate with other teams in the company?

Being a Product Specialist, I have the opportunity to collaborate cross company. Whether it’s helping sales with an account customization call, working with Account Managers on creative searches, providing content with new requests from clients, or partnering with the product team on what new features should be added to the product roadmap.

Joelle

Product Specialist

What are AlphaSense Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
AlphaSense has lunch and learns quarterly.
Promote from within

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