Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It’s as simple as opening the Doctor On Demand app on a smartphone or computer.Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

Reliability Engineers are hybrid systems and software engineers who support daily developer operations, manage application observability, and own incident response processes at Doctor on Demand. As part of the Platform Services team, the Reliability team works closely with the broader engineering organization to maximize insight into application performance, minimize mean time to incident resolution, and improve software delivery velocity through modern software engineering methodologies.

Responsibilities

• Recommend and implement deployment processes that improve reliability and velocity.
• Improve observability, monitoring, and alerting to enable faster mean time to incident resolution
• Analyze all incidents to find and implement improvements to all aspects of reliability
• Write code and implement services to improve the reliability of our application
• Be part of an on-call rotation that monitors/maintains availability of our application
• Troubleshoot, mitigate, investigate, and resolve production issues and their underlying causes
• Other duties as assigned.

Requirements

• Ability and proven track record of supporting production systems, and are able to effectively coordinate incident response
• Expert understanding of Linux systems and Docker containers
• Practical experience with AWS
• Ability to prioritize and work on tasks independently with a strong sense of ownership and drive
• Excellent written communication, interpersonal communication, and documentation skills
• Advanced knowledge of Python / Django and Go
• Experience with Infrastructure as Code and GitOps

Preferences

• A combination of practical experience and education equivalent to a Bachelor's degree in Computer Science, Healthcare Information Management, or similar field of study.
• Production experience with AWS.
• Production experience with building and scaling Python web applications.
• Production experience with application metrics tools such as Prometheus.
• Production with logging systems such as Splunk.
• Production experience with SQL databases such as PostgreSQL.
• Production experience with messaging or streaming systems such as RabbitMQ, Kafka, or Celery.
• Proficiency working with algorithms, data structures and production troubleshooting.
• Expertise in problem solving and analyzing global scale distributed systems.
• Experience in Healthcare / HIPAA compliant environment

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About Grand Rounds Health, Doctor On Demand and Included Health:

Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.

Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 

Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.

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Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.