Quality Assurance Manager, Test Engineering
As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-a-Glance:
Q2 Premier Services is seeking a Professional Services Quality Assurance Manager to lead a team of developers in delivering Digital Banking software projects. These projects include custom development as well as data and application integration. This individual will be focused on the quality and efficiency of the software development life cycle with an eye toward people management, process improvement, and team leadership.
A Typical Day:
- Lead and manage a team of more than a dozen quality engineers
- Hire and build high-performance teams that meet and exceed baseline expectations
- Develop and hold the team accountable for quality assurance and checkpoints to ensure quality and timely delivery
- Monitor and impact key metrics and efficiencies
- Develop a team that creates and adheres to Q2's best practices
- Provide guidance and mentorship to QA engineers and the implementation team on the software development life cycle
- Transition the team to a consultative approach of custom development that meets customer needs with high efficiency
- Evaluate and introduce constant improvements to the custom development process
- Work closely with the Delivery Managers and Project Managers to provide technical support and resources for projects
- Work closely with Product, Implementation, IT/Data Center Operations, and Customers to help troubleshoot complex issues
- Engage the stakeholders within Q2 to ensure team goals are met
- Analyze project metrics and align initiatives with department direction
- Take responsibility for ensuring adherence to all security, availability, confidentiality, and privacy policies and controls
Bring Your Passion, Do What you Love. Here's What We're Looking For:
- Typically requires a Bachelor’s degree and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
- Typically requires 1-2 years managing and developing employees.
- Waterfall/Hybrid/Agile delivery experience required
- Strong team leadership qualities with proven experience growing and mentoring teams
- Excellent written/oral communication skills and ability to interface effectively with peer managers, internal senior management, and customers
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- Familiarity with enterprise software deployment architecture and methodologies
- Experience building, growing, motivating, and mentoring high-performance teams
- Experience interfacing directly with customer leadership
- Articulate, thorough, and process-minded
- Experience within a multi-tiered environment
- Extensive experience of the software development life cycle with a specific focus on requirements, design, and testing
#LI-PG1
#LI-REMOTE
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid & Remote Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Generous Retirement Benefit Plans, including a company-matching HSA program.
Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Code2College, and YearUp, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
