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Job Category
Customer Success Group

Job Details

Job Description

Program Architect, Marketing Cloud

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers.

Responsibilities:

• Become a highly certified and recognized Salesforce expert.
• Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
• Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.
• Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level.
• Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
• Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
• Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

Experience/Skills Required:

• 8+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
• 5+ years experience as a Senior Architect and/or CTO in a mid to large sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
• Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management.
• Experience with Waterfall and/or Agile implementation methodologies.
• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Polished speaker with the ability to evangelize best practices at various levels within a large organization.
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
• Travel to client site (average of 75%), but may be higher or lower based on the client engagement.
• Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.

• Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 3 months:
  • SFDC Certified Administrator
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • SFDC Certified Advanced Administrator
  • SFDC Marketing Cloud Certification

Leadership Qualities:

• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
• TRUST: Trust the company's core values
• ADAPTABLE: Excels in high levels of uncertainty and change

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.--

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