Cybereason gives organisations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

Position Summary

We are looking for a Professional Services engineer that will be in charge of installing, upgrading and maintaining the Cybereason On-Premise product and will join our On-Prem delivery team.

Responsibilities

Installing the virtual machines and configuring them in the customer environment.
Training the customer on how to use the environment
Supporting them on-site.
Performing health checks on their systems.
Working closely with our customers to assure their satisfaction.

Our team is part of the R&D group and in your role you will partner with our Tech Services team and with our Tech Support teams. We are looking for engineers that love to discover new technologies & love working with customers.

The role requires travelling to customers’ sites.

Experience

Thorough knowledge and understanding of virtualization technologies
Hands-on Linux Administration experience - e.g. troubleshooting performance issues with ‘top’ or analyzing core dumps is something you can guide others about
Technical proficiency in computer networking, protocols and operating systems.
3+Years of customer-facing organizations and 6+Years of technical related organizations (i.e. Technical support or Sales Engineer)
Ability to work in a fast-paced, results-oriented culture
Creative thinker with the ability to troubleshoot issues quickly and effectively
Written and spoken German

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Technology we use

Product
Sales & Marketing

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Kelsey Mariano

Director of People Operations

Driving D&I

Setting aside space for crucial conversations

Here, individuality isn’t just accepted — it’s celebrated. “‘You be you’” is one of Cybereason’s core values,” said Mariano. This mantra is the focus of the company’s UbU Advisory Board, which gives Cybereasoners room to share their opinions and make an impact. Since its inception last year, the board has hosted virtual guest speakers in an effort to cultivate inclusion across the company.

We know that giving all employees a voice will ensure more inclusivity, diversity, and acceptance.

Sarah Zakrzewski

Senior Manager of Office Operations and Employee Engagement

Staying Connected

A new kind of remote culture

Who says remote onboarding can’t be fun? According to Zakrzewski, in addition to receiving plenty of swag, each Cybereasoner takes part in virtual “Flight School,” where the company's leaders give new hires a crash course on their mission and the intricacies of cybersecurity. “It’s a personalized experience that helps each employee understand that they aren’t joining just another startup but something really special."

Cybereason has always felt like my family, and that’s why I put my heart into everything.

Viv Langa

Sales Engineer

Diversity = Our Superpower

Everyone has the chance to shine

At Cybereason, everyone has the chance to share their talents and experiences, regardless of race, gender, sexual orientation, religion or identity. That’s why Langa calls the company “a safe harbor for diversity.” As a member of the UbU Board, Langa plays a large role in hiring more people from underrepresented groups. “I believe this is where I was meant to be.”

We’re a diverse bunch, and the company recognizes that diversity is what makes us strong and a great place to work.

What are Cybereason Perks + Benefits

Cybereason Benefits Overview

Our offices are open, highly collaborative and yes- fun! To support you at work (and play) we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks (including beer and soda), work from home options, generous employer-paid insurance coverage for you and your family, 401k and a Long Term Care benefit.

Culture

Partners with Nonprofits

Eat lunch together

Daily sync

Open office floor plan

Diversity

Documented equal pay policy

Unconscious bias training

Diversity manifesto

Diversity Employee Resource Groups

Our UbU advisory board is in place to hold our organization accountable for DEI initiatives.

Hiring Practices that Promote Diversity

Our talent acquisition team uses non-bias tools in our sourcing and hiring efforts.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Mental Health Benefits

Since we are currently working remotely, and we are facing unprecedented times, Cybereason has partnered with the Calm app. Each employee has a free premium subscription.

Retirement & Stock Options Benefits

401(K)

Roth and Traditional 401(K)

Company Equity

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Family Medical Leave

Vacation & Time Off Benefits

Unlimited Vacation Policy

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Beer on Tap

Casual Dress

Commuter Benefits

Company Outings

Stocked Kitchen

Some Meals Provided

Happy Hours

Fitness Subsidies

Cybereason currently reimburses its employees up to $50 a month for any exercise membership.

Home Office Stipend for Remote Employees

Cybereason reimburses its employees for home office equipment up to a certain amount.

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

Promote from within

View full list of perks + benefits

An Insider's view of Cybereason

How would you describe the company’s work-life balance?

Cybereason does an awesome job at making sure each employee takes time for themselves, especially during these trying times. We've had extra company-wide days off, extended long weekends, and even end the day a little early on Fridays for Happy Hour Trivia! I'm very grateful that our senior leaders truly care about our lives outside of Cybereason.

Emily

Talent Projects Coordinator

What's the biggest problem your team is solving?

My team works to solve one of the most difficult issues we face today: keeping people and businesses safe in an increasingly digitized world. Knowing that the work we do matters and brings a positive impact to people’s lives is what keeps us focused each and every day.

Matt

VP of North America Sales Engineering

How do you empower your team to be more creative?

I believe in both forgiveness over permission and that anyone who makes a mistake immediately gets air cover while success brings them a spotlight. I want people focused on outcomes and finding ways there, not worrying about coloring inside the lines.