Production Engineering Manager

| Remote
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About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.

About the role

We are building out our Engineering leadership team at GlossGenius and are looking to bring on our first-ever Production Engineering Manager.  In this role, you will hire and lead a team of Production Engineers responsible for designing and developing a scalable infrastructure across the entire GlossGenius ecosystem.  This is a hands-on role with a small team, where you will have the opportunity to provide technical leadership with regards to Site Reliability, and Cloud Infrastructure at GlossGenius.

What You'll Do

  • Lead, grow and inspire the cloud infrastructure engineering teams, while building strong ownership and accountability within the team and management layer as the business and product complexity grows at rapid pace
  • Lead a team of production engineers that design and develop scalable infrastructure and software tooling solutions across the entire GlossGenius platform
  • Promote CI/CD/monitoring/alerting standardization across multiple development teams and application services
  • Build long term technical and team strategies that align with GlossGenius’ strategic plan and influence the overall company direction. You will own the long term technical vision and roadmap.
  • Drive the infrastructural-level migration to service-oriented architecture 
  • Build best-in-class CI/CD pipelines and workflows across our back-end, web and mobile applications.
  • Work with other Engineering Managers and Senior Engineering Leaders to define what operational excellence looks like GG. Including defining the On Call process across all engineering teams
  • Build and develop engineering teams while challenging and motivating teams to deliver significant impact to our users
  • Oversee application and infrastructure architecture to ensure operational and development security best practices are embedded in the foundation of the way GlossGenius delivers its products and services
  • Drive adoption and a culture of security champions using your influence to drive practical solutions and implementations in a complex and diverse application and product stack
  • Forge strong partnerships with leaders across the company and use your influence to ensure mainstream adoption for current and future state products
  • Grow the team by working with recruiting to identify and hire excellent engineering and leadership talent
  • Drive engineering excellence by evangelizing best production engineering practices across the org

What We’re Looking For

  • You have 5+ years of experience in engineering, with a strong background in infrastructure, DevOps or SRE at a high-growth startup
  • Experience building and scaling a company's DevOps or infrastructure engineering team and organization, processes and technology from scratch. We strongly prefer people who are "builders" and "scalers" with experience building successful engineering organizations at quickly growing startups.
  • Ability to operate effectively and autonomously across multiple teams, and navigate technical ambiguity with only high-level direction
  • Experience leading teams; the ability to manage processes and the flow of work in a complex environment; the ability to regularly improve processes
  • You are a great communicator with the passion and energy to share the vision of GlossGenius' data organization to the rest of the business
  • Be self-driven, and show ability to deliver on ambiguous projects in spite of incomplete or inaccurate data
  • An ability and interest in working in a fast-paced and rapidly-changing environment
  • Ability to build strong trusting relationships with engineers, product and leaders

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.


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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ReactNativeLibraries
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement

An Insider's view of GlossGenius

How does your team reward individual success?

We are very team-oriented but love calling out individual wins! Positive feedback from customers is always shared with the whole company, and leaderboards foster healthy competition and bragging rights for team members leading metrics each week. Employees get company-wide recognition in weekly newsletters and quarterly All Hands sessions!

Sabrina

Head of Customer Experience

What kinds of technical challenges do you and your team face?

We're building a platform that will power the future of small businesses. We focus on building well-architected apps and services to form a platform that scales horizontally and vertically - supporting the increasing ways we help our customers and the growing number of businesses using GlossGenius. Reliability is key!

Karim

CTO

What makes someone successful on your team?

Our team thrives on uplifting energy from curiosity, tenacity, and the drive to enable others. There is a contagious "make it happen" energy that empowers everyone on the team to be a builder, and everyone who leans into this grows rapidly. We’re glued together by our appreciation for each other and for our customers who make our work worthwhile!

Madelynn

Operations Associate

What is your vision for the company?

Our vision for GlossGenius is to be the gateway for entrepreneurship, enabling small business owners to focus on helping their guests and achieving their dreams. As the platform of choice that tens of thousands of small businesses already rely on every single day, we're excited about the impact we can have on the world around us

Danielle

CEO

How do you collaborate with other teams in the company?

We collaborate in every way! Everything you do here will have a high impact for both our customers and the company, so you will always be collaborating with people from other teams. We have a group of diverse backgrounds here, so I'm always gaining a new perspective or learning something new!

Ernest

Head of Business Operations

What are GlossGenius Perks + Benefits

GlossGenius Benefits Overview

We offer a competitive salary and equity package with comprehensive medical and dental insurance, and an unlimited vacation and time off policy - our team works hard, and we value their health, wellness, and time off to unwind and explore!

In addition to company and team events, we offer Lunch & Learns and cross-functional trainings. Employees are encouraged to take advantage of professional development opportunities - learning is core to what we do at GlossGenius.

Our employees also love + wear our unlimited (incredibly cool) GlossGenius team swag.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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