Product Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Product Engineer II, you will play a pivotal role in designing and onboarding advanced computer systems into production while delivering hardware and software support to our clients. You will collaborate closely with a multidisciplinary engineering team—including sales engineers, mechanical & regulatory engineers, systems verification engineers, and manufacturing engineering. You will help drive the development and deployment of next-generation edge AI, appliance, and embedded system solutions. Your efforts will directly impact key industry verticals such as transportation, healthcare, manufacturing, retail, healthcare, security, flight simulation, and media/live events.

Responsibilities

• Collaborate with the Sales Engineering team to design and specify hardware and software platforms. 
• Manage the revision control of product and Bill of Materials throughout the product’s lifecycle. 
• Participate in the launch of new products, ensuring successful delivery to customers. 
• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors. 
• Conduct research on emerging technologies, including performance evaluations and benchmark testing. 
• Monitor vendor end-of-life (EOL) notices and engineering change notifications (ECNs), initiating actions to ensure uninterrupted production of your products. 
• Create and deliver quotations and statements of work with the account management team. 
• Respond to and resolve advanced customer technical inquiries in a timely manner. 
• Mentor and provide guidance to other Product Engineers to support team development. 
• Support production teams by addressing technical challenges and ensuring smooth operations. 
• Undertake assigned product management responsibilities, contributing to product strategy and execution. 

Qualifications

• 5+ years of experience building and designing computer components into custom built systems. 
• 5+ years of experience with Linux and Windows operating systems. 
• 5+ years of experience creating and maintaining bills of materials (BOMs). 
• 5+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems. 
• Bachelor’s degree in computer engineering, Computer Science, or a related field. 
• Strong communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members to deliver successful projects. 
• Proven ability to understand, gather, and document customer requirements. 
• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes. 
• In-depth understanding of x86 and ARM computer architectures, server hardware components, and computer standards. 
• An understanding of edge AI accelerators, model frameworks, and AI inference for edge applications. 
• Knowledge of quality control and computer assembly methods. 
• Experience collaborating effectively with external vendors. 
• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure. 
• Strong teamwork, leadership, negotiation, and conflict management abilities. 
• Adaptability and resilience in dynamic environments. 
• Proven experience in risk management and new product introduction (NPI). 
• Excellent attention to detail and documentation skills. 
• Network+ and Server+ certifications are a plus. 
• Occasionally this position requires lifting servers weighing up to 50lbs.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.