See yourself at Twilio

Join the team as our next Principal Solutions Engineer- Email 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This Solutions Engineer will be responsible for focusing on Twilio SendGrid Email API. The Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio SendGrid solutions, which results in customer success in the post-sale. The Principal Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.

The Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Responsibilities

In this role, you’ll:

• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.

• Owns the technical sales process from qualification to technical win by performing excellent discovery and helping demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.

• Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success.

• Takes the initiative to identify and solve problem - both for the customer and within the organization as we grow

• Builds highly interactive and engaging customer demonstrations while forming strong customer relationships

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years demonstrated success in a consultative technical sales role

• Technical sales experience with SaaS software solutions and/or email service providers

• App development experience with common web ecosystem technology stacks and modern, general purpose programming languages such as Java, .Net, Ruby, Python, PHP, and JavaScript

• REST API development experience

• Familiarity with email marketing, deliverability and infrastructure (such as SPF, DKIM, DMARC)

• Background in marketing or customer communications

• Experience with implementing and managing SMTP, DNS and email infrastructure

• Knowledge of industry best practices for: email reputation factors, engagement based sending, ISP specific filtering and logic

• IP and domain based sending and how it affects reputation

• Working knowledge of symptoms and causes of negative effects of poor reputation (spam placement, blacklisting, spam traps, etc)

• Ability to convey business and technical value of Twilio/Sendgrid products

• Excellent communication and presentation skills, both written and oral

Desired:

• Third level qualification in Computer Science, Engineering, Mathematics or a comparable field desired

Location 

This role will be remote based in the USA.

Approximately 25%> travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $123,840 (Developing minimum or Colorado)- $154,800 (Premium Mid for Denver Metro).

• Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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