Ada provides the automation layer that brings a true VIP experience to every customer and employee.

Principal MLOps Engineer (Remote) at Ada

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We're Ada, a brand interaction platform that empowers brands to live up to their promises and have more-and more valuable-interactions with the people who love them. Our AI-powered platform has automated over 1 billion brand interactions for the world's fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a Canadian unicorn with a $1.2B valuation!
The passion of our people and dedication to their craft continues to drive our dramatic global growth.
Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here .
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
As a Principal ML Ops Engineer on our Machine Learning team, you will be working with Machine Learning Scientists, MLOps Engineers, internal and external stakeholders and product managers to execute Ada's ML roadmap in order to deliver best-in-class experiences. Your goal will be to work together with the Ada team to create valuable customer interactions for our clients and end-users of our product.
About You
    • Minimum 10+ years of experience working in software development
    • Profound understanding of distributed cloud systems architecture and relevant technologies
    • Strong understanding of non-relational databases such as MongoDB and in-memory stores such as Redis
    • Must have experience using APIs to build distributed cloud applications
    • Experience working with ML models is an asset
    • Published work related to MLOps (papers, blog, open source projects etc.)

    • Lead back end architectural white-board sessions with the team
    • Execute on our ambitious product roadmap through the implementation of features
    • Provide expertise from past experiences to help level up our current development practices
    • Review the team's code, provide insightful feedback, and teach everyone something new

Benefits• Competitive salary and generous stock option plan• Unlimited vacation• Wellness account• Extended health coverage• Dental/optical/travel insurance• Life insurance• Employee and family assistance plan
Perks• Flexible work schedule• Digital first, fully remote with WFH budget• In-house social worker• Paid parental leave for Canadian and U.S. residents• Development opportunities
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
With the health and safety of Ada's employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel.
Ada is an equal opportunity employer. In fact, diversity is what drives our success-it's at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • FigmaDesign
    • MiroDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Monday.comManagement
    • DocuSignCRM
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • AdaCRM
    • Constant ContactEmail
    • SendGridEmail
    • hubspotEmail
    • ZoomInfoLead Gen
    • HubspotLead Gen
    • 6senseLead Gen

What are Ada Perks + Benefits

Ada Benefits Overview

Gravitate to your true self
We don’t expect you to be a different version of yourself at work. Come as you are, in your interview, in-person or on video. We want you to feel comfortable being your authentic self, with us.

Work anywhere
We’re proud of our digital-first, fully remote workplace. We use digital cues and signals to be attentive to each others’ diverse needs.

Take the time off you need
It’s that simple. There are no limits to having fun and recharging. When life throws you a curveball, we offer confidential support in addition to personal time off.

Love your work
So cliché, but when the love is strong, we all benefit. We recognize talent and hard work through weekly reviews, and celebrate successes in many ways.

Get paid to build
We understand how transparency in pay is important to care for yourself, family or community.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Class pass workouts, option of some morning workouts with other Owners.
Mental Health Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

An Insider's view of Ada

How would you describe the company’s work-life balance?

The work-life balance I have been able to strike at Ada while continuing to grow my career was not something I imagined possible. Benefits such as flexible time-off, access to Virtual healthcare, and an Employee Relations team have all been foundational to supporting me and my family.


Manager, Enterprise Professional Services

What does your typical day look like?

Aside from a strong cup of Sumatra coffee and a walk with my dog, a typical day at Ada begins with reviewing my calendar and to-do items and outlining a strategy for the day’s work.

Next, I will post my daily standup notes asynchronously, on my team’s messaging channel, highlighting my goals for the day and noting any blockers I might be encounter


Senior Back End Developer, Engineering

What are some things you learned at the company?

Ada's culture of support & gratitude, rallying around each other on all levels, seeing each other as humans, and genuinely embracing change & growth makes us all successful. It has helped me grow & evolve faster than ever before. Ada has helped me learn how to counter my imposter syndrome.


Manager, Services Seller

What unique initiatives do you have that encourage innovation?

At Ada, we have a growth culture performance management philosophy that allows people to fail fast and fail forward. We promote a culture that encourages our Owners to try new things and break new ground. Innovation doesn’t come without taking risks.



How would you describe the company’s work-life balance?

The importance of wellness and health, I know that I'm am fully supported day in and day out at Ada, and am given the time off I need to make sure I can bring my whole self to my role!



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