About the job
Red Hat's Products and Technologies (PnT) Enterprise Experience and Delivery (ExD) Infrastructure Platform team is looking for a Lab Engineer to join us in Raleigh, NC. In this role, you will get an opportunity to work with new hardware as part of an established team as we evolve a development environment to integrate new testing methodologies. Your primary areas of responsibility will include receiving hardware, checking it against established receiving procedures, upgrading firmware in a Red Hat engineering facility, and performing asset management data entries within the inventory system. Additionally, you will be responsible for maintaining and administering hardware, including configuration changes and upgrading firmware. Those tasks will include responding to engineering requests via ticket systems, troubleshooting technical issues, assisting with network triaging, organizing, and facilitating capacity planning activities of hardware deliveries, and rack configurations with junior team members and stakeholders. As a Lab Engineer, you should have experience with monitoring power and cooling within the lab space and should ideally have good system administration skills. This role is ideal for you if you are interested in lab and data center operations working with Linux or open source and you have previously performed operating system installs and a CPU or memory upgrade and you flashed your own firmware.
What you will do
- Receive, check in, and rack and stack servers
- Troubleshoot technical issues
- Monitor power and cooling; perform capacity planning of hardware in labs
- Respond to engineering requests through the ticketing system
- Maintain and administer hardware, including configuration changes and firmware upgrades
- Perform other administrative work related to labs
- Decommission and e-waste hardware
What you will bring
- Experience with lab and data center operations
- Prior experience in computer operations, system administration, or a closely related area
- Knowledge of or experience with Linux or UNIX
- Ability to safely lift and carry up to 50 pounds of equipment
- Motivated to advance in the information technology profession with excellent troubleshooting skills
- Good work ethic and an ability to learn and quickly grasp technical concepts; there will be peers to guide you
- Good interpersonal communication skills with the ability to explaining simple procedures both verbally and in writing
- Excellent verbal and written customer service skills
- Detail-oriented and thorough when following procedures with the ability to follow verbal and written instructions
- Degree or certificate in computer science or a technology-related field is a big plus
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.