Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought’s mission is to "enable everyone to be a genius at their job". We're building AI-driven user experiences that embed information into employee workflows, starting with our AI solution for customer support teams: Agatha.

Forethought has raised over $10M in VC funding from top-investors including New Enterprise Associates (NEA), Village Global (the venture firm backed by Mark Zuckerberg, Bill Gates, and Reid Hoffman), and the CEOs of Robinhood, Front, and Carta. In 2018, Forethought launched and won at TechCrunch Disrupt -- the world's most prestigious startup competition -- and was featured in Forbes 30 Under 30.

We are tackling a growing $30B+ market, fueled by the global demand for automation, and we’re assembling a world-class team to help us get there (current team includes Harvard, MIT, Forbes 30 under 30, Shark Tank, etc. alums). We're looking for a new grad (

What You'll Be Doing (Responsibilities):

• Become an expert on the Forethought AI platform and related solutions.
• Assist in leading the implementation project from start to finish as a technical point of contact with clients during the product implementation phase.
• Analyze customer datasets with Python to train, optimize, and deploy AI models.
• Define and document functional and technical requirements, determine project scope.
• Continuously acquire deep product knowledge and learn new technologies.
• Troubleshoot and resolve technical and business questions related to general product knowledge, implementation, training, software configuration, individual user issues, and other Forethought related questions, while meeting timelines and quality goals.
• Report bugs on JIRA to engineering and trends to CX and product teams.
• Participate in a rotating on-call schedule for emergency technical support assistance.
• Clearly explain the solution to the client by phone or emailAdvise customers on the specific capabilities of the Forethought platform and related solutions.
• Collaborate with the engineering teams, report bugs, prioritize items and understand how to find technical solutions for your customers.

Who You Are (Skills):

• Empathetic: You are in-tune with how others around you are feeling, and you feel compelled to respond to those emotions in a way that makes them feel cared for.
• Open and Effective Communicator: You’re a great listener and observer as well as a great deliverer of your message.
• Technically Proficient: You are excited to dive into technical issues customers are facing, and your goal is to be able to tackle technical issues by yourself over time.
• Data Minded: You’re able to collect, analyze, and make business recommendations with data.
• Organized and Self-motivated: You’re able to keep track of the many different questions you’re handling, and you respond to customers within 24 hours.
• Humble: Your customer instincts are matched by your low ego and willingness to problem-solve with others.
• Problem Solver: You’re a creative thinker who loves implementing simple and elegant solutions that solve real customer issues.

What You’ll Need (Requirements):

• Proficient with Python, bash, or other languages.
• Experience working with API's in projects or production.
• Strong analytical and troubleshooting skills.
• Strong understanding of data analytics stack and workflow, from ETL to data platform design to BI and analytics tools.
• Proficient in modern databases.
• Strong verbal and written communication ability including active listening, conflict resolution & customer empathy.

What you get:

• A fast-paced and collaborative environment.
• Build category-defining products.
• Work with world class talent (ex Facebook, Palantir, Dropbox, LinkedIn).
• A chance to be an early member of the team, with equity to match.
• Make an impact, and help make everyone a genius at their job.
• Medical, dental and vision coverage Unlimited PTO policy.