Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The IT Systems Engineer is responsible for performing functions such as evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations. Other functions include analyze, install, modify and support operating systems, databases, and utilities software. The IT Systems Engineer also plans, conducts and directs the analysis of business problems with automated systems solutions. This job family reports to the IT Director.

Responsibilities

• Deploy and manage business critical applications in cloud infrastructure like Amazon Web Services (AWS) and Google Cloud Platform (GCP) and Azure
• Collaborate with engineering and security teams to coordinate on IT policies
• Build policies and scripts to support company owned devices
• Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff
• Work with Security, PeopleOps and Business System to develop automated onboarding and offboarding processes
• Develop tooling and processes to facilitate end-user asset management, provisioning and tracking
• Participate in general IT operations and user support
• Build and maintain cross-functional relationships with internal teams to drive initiatives
• Plan and implement systems automation as required for better efficiency
• Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization
• Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements
• Develop system-monitoring and support automation to enhance and scale the quality of support

Requirements

• Requirements
• Experience administering SaaS applications like Okta, Google Workspace, Office 365, Slack, Zoom, JIRA
• Knowledge of mobile device management solutions like Microsoft InTune Microsoft Endpoint Manager
• Exceptional documentation and project management skills
• Hands-on experience supporting Windows endpoints
• Developing automation workflows and integrations for repetitive or manual tasks
• Ability to use Tray.io, Boomi and other iPass solutions

Preferred

• 3+ years managing Windows endpoints with InTune or equivalent Windows MDM
• Experience building Okta Workflows
• Practical experience utilizing SaaS API’s to automate IT tasks

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status