Infrastructure Engineer Senior at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

We are seeking a talented Infrastructure Engineer Senior for our Plano, TX and San Antonio, TX facilities. The candidate selected will be working in a hybrid work schedule.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee's manager.

Community: Engineering Professions Jobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job.

Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Tasks:
  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities.
  • Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems.
  • Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions.
  • Independently experiments with new patterns and technologies
  • Helps establish and improve engineering best practices, concepts, and patterns with peers and the business.
  • Understands the customer and proactively identifies innovative solutions and ideas for the product/business.
  • Mentors' engineers, coach engineers on design, development, and maintenance of systems.
  • Develop software defined infrastructure in code in CI/CD Pipelines


Minimum Requirements:
  • Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
  • 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management.
  • 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components.
  • Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.
  • Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks


When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred experience:
  • 4+ years of hands-on experience monitoring and trouble-shooting enterprise infrastructure and/or applications across multiple stacks.
  • 4+ years of hands-on experience in advanced monitoring, observability, AIOps, or complex event correlation solutions: Datadog, AppDynamics, BidPanda, Moogsoft, Splunk, Elastic, PagerDuty, New Relic, Cribl, Vector, OpenTelemetry, Prometheus, VictoriaMetrics, etc.
  • Experience with popular system administration automation platforms such as Puppet, Ansible, Rundeck, or Chocolatey
  • Experience in one or more of the following: C, C++, Java, JavaScript, Python, Shell, Bash, etc.
  • Experience with continuous integration and delivery pipelines: GitLab, GitHub, Jenkins, etc.
  • 2+ years of hands-on experience using automation to proactively correlate events, detect anomalies, create incidents, and restore service disruptions with no human intervention.
  • Demonstrated ability to independently research technical issues and generate creative/innovative solutions.
  • Experience engaging in SRE and DevOps practices at Enterprise scale.
  • Experience in cloud technologies and cloud migration.


The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $106,800.00 - $192,300.00.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. USAA was founded in 2022. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Mental Health Benefits. To see all 66 open jobs at USAA, click here.
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