Infrastructure Engineer Middleware (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Job Description:

Successful candidate will be responsible for supporting Middleware utilities (such as IBM MQ & SOLACE) and serving as a core member of AET engineering team that takes ownership and drives design, development and implementation of Middleware applications. This role will also include operational readiness for new utility solutions and optimizing current processes. This role is also responsible for working closely with Vendor teams currently supporting the infrastructure and AET Engineering, application development and production support teams to identify underlying causes of system issues, facilitating resolution and identify trends that continuously improve the customer experience.

* Position is located in Phoenix, AZ. All applicants must be willing to relocate to work at our Phoenix, AZ location. Cost of relocation not included. *

Job Responsibilities:
  • Good Understanding of Middleware products such as IBM MQ & SOLACE
  • Be responsible for WebSphere / Mainframe MQ & SOLACE messaging infrastructure
  • Administer and handle MQ Point to Point; Cluster Full Repositories and SOLACE appliance configuration
  • Make decisions on Architecture and evaluate new solutions and focus on continued improvements
  • Lead Service Restoration bridge calls for application and/or Infrastructure outages
  • Lead root cause analysis (RCA) efforts to avoid repeat occurrence of issues
  • Drive major version firmware upgrades, performance enhancements and infrastructure migrations initiatives
  • Work with Engineering and Operations team to identify manual processes; design and engineer solutions to automate and optimize current processes
  • Work with application teams to understand developer issues and lead the middleware team towards improving overall developer experience.
  • Collaborate with IBM MQ & SOLACE product teams to monitor, track and resolve product issues and bugs
  • Lead day to day operations and provide 24x7 support for critical platforms
  • Lead Service Restoration bridge calls for application and/or infrastructure changes
  • Collaborate with vendor partners and other AET teams to resolve major outages
  • Acquire deep understanding and mentor and cross-train team members on need basis.

Ideal candidate:
  • Should possess strong knowledge and understanding of network and security concepts such as load balancing and routing, TLS, TCP, UDP, IP etc., should also possess UNIX shell scripting experience
  • Has hands-on expertise with Java application design & software development; IBM MQ (Both Mainframe and Distributed). Knowledge and experience of SOLACE is a plus
  • Should aim to learn industry leading/innovative technologies and solutions
  • Is open to innovation and experimentation; engage in fun and outcome oriented culture and is always ready to try new concepts without fear of failure
  • Is collaborative and a core contributor, enabling the team to be more effective and productive
  • Familiar with Agile DevOps framework.


We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Currently, the Company requires that colleagues, effective March 1, must have received a booster shot against COVID-19 in order to work in or visit any of our US offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

Education & Experience:

Qualifications:
  • Minimum 7 years of demonstrated experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering
  • Hands-on experience with a variety of software languages, operating systems, or network protocols
  • Practical application using Agile or other rapid application development methods
  • Bachelor's Degree in computer science, computer engineering, or related field required or equivalent experience
  • Good Understanding and experience in Middleware products such as IBM MQ and SOLACE
  • Strong development experience with building applications using Java technologies, Node.js, JBoss is a plus
  • Proven experience in Financial Services Industry is a plus
  • Good communication and Interpersonal skills


United States Only:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 228 open jobs at American Express, click here.
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