Enterprise Application Engineer
The Q2 BaaS Support Enterprise Application Engineer will play a critical role in helping to build the Q2 BaaS Support Engineer team. This role will assist in developing new process, help create support efficiencies and expand support's ability to dig deep into development issues. As an EAE in the BaaS support organization, this person will be exceptionally detail-oriented, an energetic self-starter who can work independently and in group settings with others.
RESPONSIBILITIES:
Partner with clients and internal teams to understand business and development processes
Develop and perform quality assurance check points within your team to ensure quality and timely delivery
Take ownership of your team’s business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve and/or troubleshooting complex software, hosting or vendor related issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Create and implement tools that increase quality, security and productivity
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Track status and provide updates in relation to support initiatives
Work closely with Development and other teams to ensure client satisfaction
EXPERIENCE AND KNOWLEDGE:
Bachelor’s Degree in related field or equivalent experience
Typically requires 5+ years of related work experience
Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
Configuration and deployment experience with Web Services
Some knowledge of HTML helpful
Experience with MSFT end-to-end, Azure, C#, .NET Framework, SQL and other scripting languages
Strong troubleshooting, diagnostic and analytical skills for problem solving
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
A relentlessly positive disposition
Excellent people and teamwork skills
Ability to train individuals 1-on-1 and in a classroom environment
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Strong written and oral communication skills
Financial Services experience
Enterprise Software experience
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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.