ADP is searching for a successful Director, SRE/DevOps to join our high-performance team for ADP Workforce Management. The successful candidate will have a strong engineering background, is a hands-on engineer when needed with a command of DevOps, including Cloud, CICD toolchain & systems, code build & deployment, incident response, application analytics, and 24X7 monitoring & support.

Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our technology team is comprised of brilliant engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible. Named one of Forbes' "Most Innovative Companies" and one of Computerworld's "100 Best Places to Work in IT", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.

Responsibilities:

• Lead a team of System Reliability Engineers (SREs) & Software Developers, Support Engineers (24/7 support) to implement sustainable and scalable solutions with goals of improving availability, performance, and security of products, specifically in the Workforce Management product portfolio, used by ADP's clients, partners and associates.
• Understand and explain incident situations, recovery plans to prevent recurrence, working in collaboration with Major Incident Managers during and after the incident & summarize complex technical issues into concise recaps for ADP associates and client leaders.
• Assess, improve and formalize application (CICD) build & deploy processes.
• Define, design and implement application analytics & dashboards to be measure and track reliability.
• Define, track, review and report on Service Level Objectives (SLOs), Service Level Indicators (SLIs), System Availability, and the progress and outcomes related to reliability initiatives.
• Assume an advisory role to ensure emergency changes adhere to a defined policy.
• Develop and maintain strong and effective working relationships with various internal and external stakeholders both in and outside of ADP.

Qualifications:

• Technical expertise & experience: Experience with Cloud Services specifically AWS, exposure to application analytics tools such as Splunk, DynaTrace, PagerDuty, knowledge of .Net/Java services, Kubernetes, Ansible, VMWare, Linux, Apache, SQLServer & Oracle databases.
• Requires expert level knowledge and leadership experience: Participates with other senior leaders to establish strategic plans and objectives. Makes final decisions on administrative or operational matters and ensures effective achievement of objectives. Solves complex problems where analysis of situations or data requires an in-depth knowledge of the company. Participates in development of methods, techniques and evaluation criteria for projects, programs, and people. Ensures budgets and schedules meet requirements.
• Education: Requires BS or equivalent in education and experience. Masters degree preferred.
• Related Experience: Typically requires a minimum of 10+ years of infrastructure and/or software engineering experience and 2-3 years of public cloud experience.
• Functional Knowledge: Requires mastery level knowledge of infrastructure and software engineering, agile methodology, and program/portfolio management. Mastery understanding of cloud software, infrastructure, integration and operational ecosystems and product knowledge.
• Leadership: Leads highly visible multidisciplinary project teams or initiatives; provides thought leadership. Directs and controls the activities of a broad functional area overseeing SRE activities for multiple teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

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