Director, Platform Engineering, Consumer Payments & Correspondence at Fifth Third Bank (Cincinnati, OH)

| Cincinnati, OH
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This role will act as the People Leader for the software and platform engineers assigned to Consumer Payments for Bill Payment and Statement functions. These products will be critical in transforming the Bank's automated bill payment and statements platform, with strategic and operational objectives aimed at increasing revenue as well as reducing expense. The people leader will coach and develop people assigned to the teams/squads (8 FTE + ~20 contract resources), working with the aligned product owners and agilists to ensure the team is set up for success. The leader should collaborate with business partners and ensure the team is both challenged to produce higher quality product and work efficiently, while also enforcing agile and waterfall principles.

Responsible and accountable for the identification of risk by openly exchanging ideas and opinions, elevating concerns. They personally follow policies and procedures as defined and are accountable for always doing the right thing for customers and colleagues. The incumbent ensures that their actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the role achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types

  • Develop and coach their current employees to meet the needs of the organization while balancing personal development of the employee.
  • Will actively participate in the hiring of experienced and college graduate level employees and/or contingent workers.
  • Solicit feedback from key team members to understand performance of his/her team members and provide that feedback to the employee in a timely manner.
  • Work with other leaders within the organization to identify and problem solve issues that are preventing employees from performing effectively.
  • Identify organizational needs/gaps and propose solutions to resolve.
  • Be a leader of their particular craft to provide insight on best practices and provide insight on future direction of the craft for the organization.
  • Apply and deploy multiple approaches to remove organizational impediments (e.g. cultural barriers, logistic challenges, mindset shifts, etc.)
  • Facilitates communication, cooperation, and collaboration across the organization, including continuous feedback loops.
  • Works to improve the effectiveness of all roles of the organization, fostering self-organization, learning and growth
  • Challenge current processes, identifying current opportunities for process improvement, efficiency/effectiveness and consistency to drive continuous improvement in results.
  • Builds a trusting and safe environment where issues are resolved in a safe environment
  • Work with Third Party Application vendors as necessary to ensure effective integrations with Fifth Third systems.
  • Understand and manage regulatory and compliance aspects of supported products.

SUPERVISORY RESPONSIBILITIES: Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.

  • Typically, will have at least 6-10 years of combined people leadership and hands-on experience in their particular craft.
  • Bachelor's or advanced degree in Computer Science/Information Systems or equivalent combination of education and experiences.
  • Experience with payment processing
  • High-Level understanding of loan products (how payments are applied to loans - ramifications to interest calculations, fees, etc).
  • General knowledge of printing practices and procedures
  • Mainframe JCL knowledge
  • ETL Batch Processing
  • A passion for guiding, teaching, mentoring, and leading people.
  • Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by other divisions and business partners as a leader.
  • Strong presence and credibility with excellent communication, presentation and interpersonal skills which are effective and impactful to a range of audiences. Demonstrated ability to communicate complex information in a simplified way and meet fast-paced deadlines.
  • Experience communicating and removing impediments at both the team level and organizational level, fostering collaboration across organizational boundaries.
  • Deep understanding of all software lifecycle development disciplines - Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Deployment, Configuration & Change Management
  • Critical thinking and creative problem solving skills
  • Understanding of agile principles and ability to reinforce the establish of teams with the right people.
  • Ability to lead self-organizing teams and drive change through influence.
  • Ability to build a sense of trust and rapport that creates a sustainable & effective workplace
  • Experience with mainframe software development
  • Experience working with Third Party Application vendors
  • Experience with the card payment industry (Credit, Debit, Prepay)


Director, Platform Engineering, Consumer Payments & Correspondence

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
More Information on Fifth Third Bank
Fifth Third Bank operates in the Fintech industry. The company is located in Cincinnati, OH. Fifth Third Bank was founded in 2022. It has 20258 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 154 open jobs at Fifth Third Bank, click here.
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