Customer Technical Services Engineer (Hybrid) (Hartford, CT)

| Hartford, CT
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Date Posted:
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Overview

Position in the PW1500G/PW1900G Customer Technical Services group for a Customer Service Engineer (P4). This assignment offers interesting and exciting insight of the technical support to our airline customers, engine shops and airframers. Job requires flexibility and adaptability to changing requirements and ability to multi task across several engine disciplines and across several GTF engine models.

Key Responsibilities:

The PW1500G/1900G Customer Service Engineer will focus on specific task requirements as follows:
  • Interface with commercial airline operators, worldwide PW Field Service Representatives and airframe companies (Airbus/A220, Embraer/E190) by developing and providing design, operation, maintenance, and technical data. This includes participation in Engineering Change PCIR, CCB, IPMT, CIPT, SIPT, MPR processes.
  • Work directly with airline customers and MRO engine shops around the world that operate PW1000G powered aircraft. Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities and engine manual interpretation. Other activities include participation in airline customer meetings, conferences, customer council calls as well releasing All Operator communication wires and Service Information Reports.
  • Initiate technical data development of Engineering Authorization (EA) and other documents for on wing and engine shop maintenance data for AMM, EM, CIR and MPG in support of PW1500G/A220 and E190/195/PW1900G airline customers. In addition, provide technical support, work scope development and investigative services to engine overhaul shops and repair centers around the world.
  • Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data: ASE Repair, FMP Engine Service Programs, Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, GTF CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
  • Manage outsourcing activities in regards to EA creation and Teamcenter processing and be the point of contact for all MDE technical manual publication issues.
  • Provide technical support to Embraer/E195 and Airbus A220 flight test programs, interface with PW PSCV as well as airframer teams regarding the modification, inspection and maintenance of the flight test compliance engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.

Basic Requirements:
  • Bachelor's degree in Engineering, Aerospace Engineering, or equivalent and minimum of 8+ years of relevant experience, or
  • An Advanced Degree in a related field and minimum of 5+ years of relevant experience
  • US Citizen due to government contracts

Preferred Qualifications:
  • We value excellent written and verbal communication skills as well as good interpersonal and team player qualities. On the job training as well as formal PW Customer Service engine maintenance training will be employed.
  • Engine test, design, overhaul and/or repair engineering experience or equivalent. General knowledge of gas turbine engines and experience with airline customers also favorable.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Typical travel requirement for this position is low/medium. Must be willing to travel to various domestic and overseas Airline Customers, Partners/Suppliers, Repair and overhaul organizations, travel 20-30%.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 460 open jobs at Raytheon Technologies, click here.
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