Conversational AI Engineer - Remote, United States at LivePerson

| New York City, NY
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

This is a brand new role and will report into Senior Director, Creative Services, Enterprise Bot Solution. We are looking for a talented Conversational AI Engineer to join the LivePerson Enterprise Bot Solutions team. Using all of your creative and coding skills, you’ll be developing conversational bot experiences for our amazing customers. 

During your tenure at LivePerson you will become an expert in the following and much more: 

  • You will Develop, Debug and Deploy conversational chatbot experiences using LivePerson’s Conversational Cloud platform and tools and assist our customers and partners in doing the same.
  • As a Conversational AI Engineer, you will participate in project design and development stages from the concept to final hand-off to the customer.
  • Discuss development and key milestone deliverables with peers, executives and executive-level client stakeholders.
  • Participate in creating training materials, tutorials, guidelines, best practices and standards of Chabot-featured deliverables.
  • Perform demonstrations for client stakeholders on our Conversational Ai platform features and functionality, with a focus on best practices and conversation optimization.
  • Keep abreast of the latest Chabot trends, techniques, and technologies.

We are looking for an expert with experience in:

  • Minimum 3+ years of professional development experience
  • Experience designing and developing Chatbots for various channels (web, Facebook Messenger, SMS, WhatsApp, etc) using bot platforms or raw code is desired
  • Very strong JavaScript skills
  • Experience working with REST APIs and JSON 
  • Experience with Natural Language Understanding (NLU) and working with intents and entities.
  • Experience with designing and implementing web/mobile/tablet apps
  • Portfolio showcasing excellent development skills and demonstrating problem-solving skills
  • Experience in creating workflows, storyboards, user flows, process flows and site maps.
  • Knowledge and experience in some of the key automation platforms: IBM Watson, Google DialogFlow, Facebook Messenger, etc

Required background: 

  • Degree in Computer Science or Certification in Full Stack Development
  • You are a creative problem solver
  • Positive attitude and self-motivated
  • Proficiency in current web design technology
  • Extremely detail-oriented and also able to see the big picture
  • Excellent written and verbal communication skills and presentation ability
  • Strong visual design skills with good understanding of user-system interaction
  • Strong presentation skills and team player abilities
  • Strong problem-solving skills with creative approach

#LI-Remote

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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