Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.

Role Summary

The Cloud Services SIP Engineer will work collaboratively within the Global Support Services (GSS) team and support key Cloud initiatives at Mavenir. The Cloud Operations team is responsible for 24x7x365 support of the Mavenir Cloud Infrastructure. The Cloud Services SIP Engineer must have a proven track record of supporting a public cloud infrastructure and a demonstrated expertise in related Cloud technologies and SIP trunking. We are looking for an experienced technical operations engineer who wants to grow their career and who will help contribute to customer success.

Key Responsibilities

• Provide a high, detailed level of technical assistance to ensure customers get the most out of Mavenir Cloud Services
• Core Contribute (bug fixes/feature additions) to Product as required
• Provide technical support to our cloud based customers
• Willingness to work weekend duty as required by the Global Support Services organization
• Experience working with customers
• Experience analyzing, troubleshooting, and providing solutions for technical issues
• Experience with Networking, Mysql Database, Amazon AWS, Routing Protocols, SSH, SIP
• Network Monitoring / Troubleshooting tools
• Some programming / scripting experience (Java, Perl, Ruby, C#, Bash, and/or PHP)
• Experience managing full application stacks from the OS up through custom applications
• Experience working with REST API technology

Job Requirements

• 3+ years of professional customer support experience
• Bachelor's degree in computer science, computer engineering, or a technology-related discipline
• Good knowledge and hands-on experience with Mysql database and SIP protocol
• Excellent troubleshooting and debugging skills, with a passion for problem solving and investigation SIP related issues using wireshark.
• Effective English language skills, with the ability to communicate courteously and effectively with customers, third-party vendors, and colleagues
• Experience with Virtualization AWS, Openstack, VMware
• Programming experience (Java, Perl, Ruby, C#, Bash, and/or PHP)
• Linux operating system and Docker experience
• Knowledge of SIP protocol and VoIP
• Must be willing to work weekend shifts as required by the Global Product Support Services team.

Desirable skills

• Good knowledge of SIP protocol.
• Good knowledge of Docker, Git and Maven.
• Experience with XMPP, Amazon Web Services and Msteams is an advantage
• Hands-on experience with application server technologies like Tomcat/Wildfly Middleware
• Willingness to travel for work related reasons as required

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail [email protected] or call: +1-469-916-4393. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.