Job summary
The Red Hat Training and Certification team is looking for an Associate Solutions Architect to join us. In thi role, you will support customer success and the landing, adoption, expansion, and renewal of our subscription-based open source offerings. You'll work with our Training and Certification sales and delivery teams to plan and deliver programs that address our customers' workforce training needs. As an Associate Solutions Architect, you will have the opportunity to use your technical expertise and understanding of the challenges that our customers are facing, and help to address those challenges through our industry-leading training and certification program. You will be a part of a small but mighty team that plays a significant role in the success of Red Hat's customers and of Red Hat in North America.
Red Hat technologies are leading the industry in hybrid-cloud environments and are driving the most interesting, innovative IT modernization efforts across the globe. But to truly transform the way that businesses and government agencies work, customers need to ensure that they have the right talent and training to effectively utilize these technologies. The mission of the Red Hat Training and Certification team is to ensure that our customers are well positioned to successfully adopt our products to positively impact their operations, their employees and their customers. And while the success of our customers is paramount, along the way you will also be helping to create training programs that directly benefit the employees of our customers, our learners, as they receive the highest quality, most rigorous training in the IT industry, and earn some of the most highly valued certifications in any industry. If you have a passion for open source technology, teamwork, problem solving, and education and training, we'd love to hear from you.
Primary job responsibilities

• Collaborate with local sales and technical delivery teams to bring our customers the best solutions from the Red Hat Training and Certification portfolios
• Discover and analyze customer business and technical problems; apply appropriate Red Hat's solutions to address customer needs
• Provide presales technical support for the development and implementation of complex services and solutions
• Provide trusted innovative thinking internally and with our customers
• Use deep knowledge of the solutions and the industry to provide technical expertise to sales associates and customers through sales presentations and demonstrations of our offerings; prepare detailed specifications for our offerings
• Follow standard practices and procedures for analyzing situations or data
• Organize, develop, and deliver enablement training around Red Hat technologies (e.g., Red Hat Enterprise Linux (RHEL), Red Hat Ansible Automation Platform, Red Hat OpenShift, etc.) to counterparts on the sales, presales, and consulting side
• Help build programs around Red Hat technical training including use of Red Hat's partner portal, with pre and post-requisite training curriculums
• Help organize chat sessions, help channels, and other mediums to support question and answer for customers being trained up on Red Hat technical content
• Work alongside Red Hat sales, marketing, and consulting covering the Red Hat account team to integrate a training and enablement strategy into their selling and go-to-market plans

Required skills

• 3-5 years of experience working in sales engineering, consulting, IT architecture, or equivalent technical experience supporting strategic accounts
• Excellent communication and presentation skills; record of developing relationships at engineering, program management, and executive levels
• Experience working with modern development practices like DevOps or continuous integration (CI)
• Knowledge of and experience with Red Hat OpenShift Container Platform and Kubernetes
• Knowledge of and experience with Red Hat Ansible Automation Platform
• Knowledge of and experience working with development and deployment on JEE application servers like Red Hat JBoss EAP
• Knowledge of and experience with enterprise solutions and architectures like cloud, applications, management, big data, virtualization, storage, RDBMS, and enterprise resource management (ERP) tools like Oracle or SAP, clustering, and high availability
• Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE); other Red Hat Certifications are a plus
• Willingness to travel up to 50%

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.