We're on a quest to help people connect through pets.
Minneapolis–Saint Paul, MN

Associate Director, Software Engineering - Observability (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Our Opportunity:

Chewy is hiring an Associate Director, Software Engineering - Observability in Boston or Minneapolis. The primary focus of this team is ensuring stays up. This team is responsible for systemic risk identification, handling the lifecycle of an incident, chaos engineering and resiliency consulting. In this role, you will be responsible for improving availability and resiliency of Chewy applications and services.

This is a high-profile position that will have exposure across the entire business, influencing the vision and implementation of architecture, design, and features for this new and growing line of business. As part of a dynamic team, this role offers a tremendous opportunity for professional growth in the leading online pet retailer in the US. Reporting directly to the Director of Software Engineering, the role will allow you to act as an individual contributor while leading a team of strong engineers. The role will have tremendous visibility in the technology & business organization of Chewy.

What You'll Do:

  • Cross-functional engagement with other engineering teams, managing issues when they happen, as well as promoting reliability and resilience practices throughout the organization
  • Manage and lead a team(s) of 5-10 experienced team of Software Engineers with in-depth operational knowledge of the entire Chewy stack, and who act as first responders and leaders during an incident
  • Design, develop and implement chaos engineering practices
  • Recruit and hire high-performing engineers and mentor the growth of the existing team
  • Drive incidents to resolution by collaborating with multiple engineering teams
  • Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks
  • Ensure timely and consistent communication to facilitate a clear understanding of ongoing projects and their prioritization within the organization
  • Standardize RCA process and holding teams accountable to deliver on preventative and corrective actions
  • Establish strong working relationships at all organizational levels and across functional teams
  • Must be able to identify and manage priorities within the context of overall corporate objectives
  • Create a dynamic, collaborative, and fun team environment

What you'll need:

  • Bachelor’s in Computer Science, Electrical/Computer Systems Engineering or a similar math or engineering discipline.
  • 10+ years in Performance Engineering, Observability, Resiliency and Chaos Engineering of largescale latency sensitive enterprise applications.
  • 7+ years of experience in Engineering Management
  • Expertise in ITSM process & tools like JIRA, PagerDuty and experience with ServiceNow ITOM, ITSM Modules that focuses Incident, Problem and Change Management
  • Expertise in developing executive friendly dashboards based on observable metrics in IT systems (KPIs, Incident Trends, MTTR, MTTD etc.)
  • Hands-on working experience with standard DevOps tools, build automation tools (Jenkins), issue tracking tools and source control systems (GitHub)
  • Experience working with AWS offerings such as ECS, EC2, Lambda, Fargate, S3, DynamoDB, and API Gateway
  • Solid understanding of Docker & Kubernetes or similar container-based architectures
  • Excellent understanding of micro-services architecture, design patterns, and standard methodologies with an eye towards scale, automation, resiliency, and high availability
  • Experienced with telemetry tooling and observability systems such as: Prometheus, Splunk, DataDog, Grafana
  • Quick learner with an attitude to explore and learn new tools and framework
  • Strong leadership, interpersonal, influencing, collaboration and negotiation skills
  • Ability to provide thought leadership, create roadmaps and strategies for practice improvement
  • Must be more than proficient at both written and spoken English
  • Position may require travel



  • Prior roles in Ecommerce or in technology companies
  • Advanced Degree
  • Experience working across fully automated stacks in a CI/CD ecosystem
  • Knowledge of high availability proxy and load balancers (HAProxy)
  • Knowledge of Content Delivery Networks (Akamai)
  • Experience operating distributed streaming services such as Apache Kafka

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

More Jobs at Chewy