Engineer

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

The main responsibility of this position is to receive user inquiries, requests, and trouble reports and accurately resolve or properly escalate as appropriate in effort to resolve a failed IT service as quickly as possible. User requests are typically delivered via ServiceNow or MS Teams. It is important that the candidate be capable of maintaining knowledge in a broad, constantly evolving assortment of IT technologies, policies, and procedures, and must possess the maturity and reliability to provide user consistent and accurate support while keeping end users informed about the status of incidents and requests.

Qualifications

• Minimum 2 years related experience.
• Provide accurate, timely and high-quality customer-focused assistance. Responsible for the quality and delivery of technical support to customers on the technology used to deliver support of products and services and of related software to Verisk’s internal employees. 
• Responsible for registering and classifying received incidents/requests via call center/ticketing system, and to undertake an immediate effort to restore a failed IT service as quickly as possible. If no solution can be achieved, technicians are responsible to escalate the incident/request to subject matter engineers or groups.
• Respond to customers within a designated timeframe with resolution/outcome and ensure customer business needs are met while adhering to ITIL process, corporate standards, and meeting service level agreements.
• Friendly presence and helpful attitude.
• Demonstrate the willingness and ability to generate thoughtful, creative approaches to work.
• Excellent interpersonal skills and ability to work well with others.
• Excellent problem-solving skills.
• Ability to work responsibly with or without direct supervision.
• Ability to handle high stress or demanding situations and multitask effectively while exercising patience and professionalism.
• Computer literate with experience in Microsoft products, Windows and Mac OS. Active Directory and Service Now.
• Advanced understanding of computer hardware and peripherals.
• Understanding of power concepts and low voltage cabling.
• Experience in Remote connectivity via VPN and VDI. 
• Knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, WiFi etc. including their functions and capabilities.
• Experience in Remote assistance tools such as GoTo Assist or similar tool(s) which is used in most Help Desks to take control of customers PC’s.

Working Conditions:

• General office working conditions and environment.
• Occasional exceptional hours as needed to meet deadlines.
• Moderate lifting required.

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/ 

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