The Role
Oversee maintenance, troubleshooting, and repair of heavy and industrial equipment; schedule and supervise technicians; enforce safety and compliance; manage warranties, customer complaints, and generate maintenance contracts.
Summary Generated by Built In
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description- Ensure that company requirements of equipment/ items are process in most cost effective and economical and timely manner within the framework of defined company polices
- Work towards generating maintenance contracts and support all organization activities towards this direction.
- Conduct regular random checks on service operations on the Workshop floor to check for compliance on all stages of the service cycle and provide on the spot feedback
- Provide on cycle –feedback on expired warranties or about to expire warranty of equipment and highlight the same to direct manager
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his superior if required.
- Reports any change or any non- compliance of products specification or safety issues or operational progress whenever occurred or whenever requested.
- Carry out trouble shooting and rectify workshop problems.
- Arranging the required manpower to complete the job.
- Analyzes deficiencies in equipment and supervises necessary repairs
- To plan & schedule technicians, material and equipment efficiently and within set time frames.
- To maintain effective lines of communication between the implementation and execution functions.
- Ensure prompt repairs by responding to breakdown calls
- To maintain and enforce a safe working environment
- Diploma in Mechanical Engineering or similar studies
- 3 years of experience in maintenance of heavy & industrial equipment
- Ability to handle different type of customers
- Good Communication skills
- Ability to lead , Organize staff and operations
Serve with Humility | Radiate Optimism | Rely on Our Family
Skills Required
- Diploma in Mechanical Engineering or similar studies
- 3 years of experience in maintenance of heavy & industrial equipment
- Ability to handle different type of customers
- Good Communication skills
- Ability to lead, Organize staff and operations
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The Company
What We Do
The Villa Group Resorts & Spas is a seasoned corporation with over 30 years of experience offering high-end, family-oriented, all-suite accommodations in luxury resorts across Mexico.
