Position Details:
- The practices are to repair and inspect Masimo products
- Receive calls from dealer/distributor relative to the complaint their customers are facing
- Take actions to solve for unresolved problems, common problems and product problem such like test, approach headquarter escalation co-working with QA/QC and product marketing team
- Responsible of the calibration and maintenance activities of local testing equipment & tools
- Communicate with our global counterparts maily via emails
- Support manager whenever needed
Qualifications:
- Fluent in local language
- Must be conversant in basic English (read, write, speak)
- Must have a minimum of 3 years of Devices’ Technical support or Field Service experience
Preferred
- Medical device experience preferred
- Knowledge of Microsoft Windows 10, UNIX (Solaris) and Linux operating systemsred
- Extensive knowledge of networking using TCP/IP protocol in Enterprise environment
- CCNA (Cisco Certified Network Associate) or equivalent
- Depth Network knowledge and experience preferred
- Basic electrical and electronic engineering knowledge (hardware) preferred
What We Do
Masimo (NASDAQ: MASI) is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including innovative measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is to improve life, improve patient outcomes, reduce the cost of care, and take noninvasive monitoring to new sites and applications. Masimo SET® Measure-through Motion and Low Perfusion™ pulse oximetry, introduced in 1995, has been shown to outperform other pulse oximetry technologies in over 100 independent and objective studies, which can be found at www.masimo.com/evidence/featured-studies/feature. Masimo SET® is estimated to be used on more than 200 million patients around the world each year and is the primary pulse oximetry at all 10 top U.S. hospitals as ranked in the 2025 Newsweek World’s Best Hospitals listing. Additional information about Masimo and its products may be found at www.masimo.com.
