Engineer - Technical Operations

Reposted 12 Days Ago
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Chennai, Tamil Nadu, IND
In-Office
Junior
Information Technology • News + Entertainment
The Role
The Engineer - Technical Operations manages content for digital cinema, ensuring integrity and scheduling, monitoring playback, troubleshooting issues, and coordinating with teams and clients.
Summary Generated by Built In
Job Description: Engineer - Technical Operations (QCN)
Position: Engineer - Technical Operations (QCN)
Qualification: Graduate
Experience: 2-5 years post-qualification
Location: Chennai

 
About Qube
Qube is a high-growth, transformation-driven company experiencing rapid expansion through aggressive M&A activity. Having completed 5 major acquisitions in just 18 months, Qube is evolving into a diversified, multi-vertical business powerhouse in the media-tech space.
At Qube Cinema, technology and innovation are at our core. Our purpose is to bring every story to life—to engage, entertain, and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products, constantly evolving to cater to the needs of the global cinema business.
Qube is currently in the midst of deep transformation and strategic repositioning. Here, finance professionals don't just crunch numbers—they shape business strategy, drive integration, and directly influence executive decisions.
Roles and Responsibilities 
  1. Content Management:
    • Check the status of received content.
    • Upload content to the server.
    • Verify the integrity of the content.
    • Book content as per the schedule.
    • Update the loading status of the content.
    • Prioritize the booking of content based on show timing and importance of ads.
    • Provide instructions to QTS for manual loading and share content links with engineers.
  2. Scheduling and Qube Central Activities:
    • Enter composition and site details in Qube Central Activities.
    • Create schedules as per received orders, including proper entry of details such as start date, end date, and position of ads.
    • Modify or cancel schedules as per instructions from the Sales team.
    • Check each schedule for correctness against the theatre list.
    • Daily reconciliation of schedules and comparison with lists provided by the sales team.
    • Extract and upload databases for play logs of offline theatres.
    • Upload standby server databases to ensure continuity of play logs.
  3. Playback Monitoring:
    • Check schedule taken status.
    • Monitor playback daily as per schedule start date.
    • Ensure all theatres start playing ads as per the schedule.
    • Monitor theatre calling status daily.
    • Identify theatres playing the movie without ads and follow up.
    • Identify WTA connectivity issues and report to the concerned team for resolution.
    • Monitor playback after uploading databases of offline theatres.
  4. Troubleshooting and Technical Support:
    • Identify reasons for non-calling of theatre servers and take corrective actions.
    • Identify reasons for content not reaching theatres and resolve issues.
    • Coordinate with engineers/theatre operators to activate modems and servers.
    • Identify playback issues and escalate to the software team for solutions.
    • Provide input to the software team upon request.
    • Close monitoring of playback during theatre server build upgrades and provide feedback.
    • Support QTS engineers in troubleshooting.
  5. Documentation and Communication:
    • Follow checklists for all processes involved.
    • Communicate loading and playing status via email to QCN Operations and Sales teams.
    • Coordinate daily with external clients, including theatre managers, owners, and operators.
    • Ensure internal coordination among the teams, .
    • Provide WTA installation follow-up reports at regular intervals.
    • Update the list of ads scheduled on a daily basis

Skills Required

  • Experience in content management and scheduling software
  • Technical support and troubleshooting experience
  • Good communication skills for client and team coordination
  • Graduate degree

Qube Cinema Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qube Cinema and has not been reviewed or approved by Qube Cinema.

  • Healthcare Strength Signals indicate employer-provided medical coverage for employees and dependents along with life insurance. Public materials do not detail plan generosity, but core coverage appears to be in place.
  • Parental & Family Support Family-oriented provisions include maternity leave eligibility and medical coverage for dependents. Feedback suggests specifics may vary by location and should be confirmed at the offer stage.
  • Wellbeing & Lifestyle Benefits Flexible work styles (flexi hours, hybrid/remote options) and culture-building activities are emphasized. These elements can support work–life balance even where cash pay is modest.

Qube Cinema Insights

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The Company
El Segundo, California
996 Employees
Year Founded: 1986

What We Do

Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world

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