Key Accountabilities
- Network Surveillance and Fault Rectification
- Monitoring of Mobile Core Network & Roaming KPIs
- CS/vIMS/EPC/vEPC/SPS/VAS KPIs monitoring and reporting any degradation to responsible teams.
- Routine Network Check such as Health Check, Preventive Maintenance, Network Alarm Management
- Escalation to L2 support, Follow-up and coordination
- Generate, Update and Provide reports relevant to Network Operations and Maintenance
- Monitoring and troubleshooting any raised alarms on the Core nodes. Open cases for new alarm with the suitable severity
Qualifications:
- Minimum B.Eng in Electronics/Telecom Engineering, preferably M.Eng or M.S. from a reputable university.
Experience:
- Minimum 2 years of experience working in SOC Roaming
Skills
- Good understanding of CS/vIMS/EPC/vEPC KPIs
- Good understanding SPS/VAS KPIs
- Good knowledge in programing and automation.
- Must be able to work effectively in a 24 x 7 x 365 environment.
- Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
- Works well within a team and ability to build relationships cross-functionally.
- Ensure the operations and network KPIs are met with the highest quality and standards.
- Ability to work under pressure and to be able to handle network crises and emergencies
- Management Notification & Escalation as per the company escalation matrix
About Us
Skills Required
- Bachelor of Engineering in Electronics or Telecom Engineering
- Master's degree (M.Eng or M.S.) from a reputable university
- Minimum 2 years experience working in SOC Roaming
- Strong understanding of CS, vIMS, EPC, vEPC KPIs
- Good understanding of SPS and VAS KPIs
- Knowledge of programming and automation
- Ability to work effectively in a 24x7x365 environment
- Experience with network surveillance, health checks, preventive maintenance, and alarm management
- Ability to handle multiple tasks, prioritize, and follow through
- Ability to work under pressure and manage network crises and emergencies
- Experience with escalation procedures, L2 coordination, and stakeholder communication
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What We Do
Add life to life. Welcome to a vibrant and multiple award-winning telecommunications service provider. Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE. du serves nine million individual customers with its mobile, fixed line, broadband internet, and Home services over its 4G LTE network. du also caters to over 100,000 UAE businesses with its vast range of ICT and managed services. Since its launch in 2007, du has many UAE firsts to its credit, including introduction of Pay by the Second® billing system, IPTV and self-service portal. du is ideally placed to support the realisation of UAE Vision 2021 and transformation of Dubai into a Smart City. We are the official strategic partner of the Smart Dubai Office and the platform provider for Smart Dubai. Additionally, du supports innovative citywide sustainability initiatives aligned with the Dubai 2040 Urban Masterplan and Dubai’s commitment to helping the UAE achieve the UN Sustainable Development Goals and UAE NetZero 2050 initiative. We are building our telecommunication company by taking connectivity to the next level to fit the future and the people need. Therefore, we are providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters.
