Engineer, Production Support

Posted 10 Days Ago
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Miami, FL
Hybrid
Mid level
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
NBCUniversal has a rich history of evolving the media and entertainment industry.
The Role
The Production Support Engineer provides technical support for live television production, maintaining broadcast systems and collaborating with engineering teams. Responsibilities include monitoring ticketing systems, resolving support requests, and contributing to virtualization and cloud initiatives.
Summary Generated by Built In

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
NBC Universal is looking for a talented individual to become a Production Support Engineer in the Production Engineering group for NBCU Operations and Technology (O&T), based out of the Telemundo Center facility located in Miami, FL. O&T supports Enterprise Technology, Broadcast and Production systems across NBCU globally.
The Production Engineer is responsible for providing best-in-class live television production support for NBCU, supporting live and scripted/unscripted productions. This position will also support the projects team, where and as required, to implement changes, enhancements, and system upgrades.
Responsibilities

  • Provide technical support and support maintenance of a broadcast production environment consisting of multiple studios and production control rooms.
  • Resolve support requests, monitor ticketing systems for new issues and assigned tasks, and perform preventative maintenance as assigned.
  • Collaborate with other members of the engineering and technical teams in executing projects, including working with internal stakeholders to create and update configuration documentation, technical SOP's, training materials, etc.
  • Support virtualization and cloud initiatives, continuing deployment of virtual production systems both on-premise and in the cloud.
  • Maintain production systems by measuring and monitoring availability system health.


Qualifications
Basic Requirements:

  • Bachelor's degree in Computer Science, Systems Engineering, Computer Engineering, Electrical Engineering, Information Technology, Information Systems, Broadcasting, or related fields, or equivalent work experience.
  • 3+ years recent experience supporting television production, streaming, or master control environments.
  • Experience supporting and deploying equipment in a production environment, including video router, production switchers, audio consoles, graphics and video playback systems, studio cameras, video & streaming encoders, and wireless audio systems.
  • Strong customer service skills and professionalism.
  • Strong written and verbal communication skills.
  • Must be willing to work evenings, overnights, weekends, holidays with little or/no notice depending on production schedules.


Desired Characteristics:

  • Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.
  • Experience with programming, in one of these languages a plus: Python, Bash, PowerShell, etc.
  • Experience with systems monitoring tools such as Datadog, Op5, New Relic, etc.
  • Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.


Additional Requirements:

  • On-site: This position has been designated as on-site, contributing from the office five days per week.


Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Top Skills

Broadcasting
Computer Engineering
Computer Science
Electrical Engineering
Information Systems
Information Technology
Systems Engineering

What the Team is Saying

Naomi
Mike
Teela
Steve
Grace
Dora
Grander
Chris
Anne
The Company
HQ: New York City, NY
68,000 Employees
Hybrid Workplace
Year Founded: 1910

What We Do

From film, television, news, theme parks, interactive media, and streaming, our people are at the center of it all. ​Here, we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution, imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​

Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film, television and streaming brands.

Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data, building AI to help enable solutions to optimize every aspect of our content eco-system.

Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure, elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers, consumers and businesses that consume and love NBCUniversal’s content. And while you design, build and architect your career, we have the culture to make sure you’re supported.

Here you can work and still live your best life!

We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact, here you can.

Why Work With Us

For us, it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating, always solving and always ahead of competition.

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NBCUniversal Teams

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Tech that entertains the world
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About our Teams

NBCUniversal Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQNew York, NY
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Dry Creek
Doraville, GA
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Englewood Cliffs, NJ
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Telemundo Center
Orlando, FL
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Saint Giles, GB
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Stamford, CT
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Universal City, CA
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