About This Opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
• Provide 2nd Level support for the Packet Core Operations Data Network and serve as the Operations Engineer in Packet Core that includes GSM, GPRS, WCDMA, LTE technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform• Multi-Vendor Platform i.e. Ericsson/Nokia preferred.• Provide input and suggestions to improving all operational aspects, related to the Packet Core Services and Network infrastructure which could add value into increasing the quality of the Packet Core Services - end to end.• Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as required.• Assisting in correcting capacity and performance related issues for all Packet Core Traffic.• Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes.• Will organize and produce weekly and monthly reporting and perform trend analysis to assist in the support of Packet Core Services• Interface with internal groups such as Technical Operations and SOC as required.• Interface with external groups such as Vendor Technical Support as required.• Provides input to and is a primary contributor to post mortem activities (RCA) related to network outages.• Interact with the other Service areas (IP and Backbone) for continuous maintenance and monitoring of the Packet Core Infrastructure as necessary.• 2nd Level Assurance Support Activities & Incident Management • Problem Management and System Administration
The skill you bring:
• 3 to 8 years of experience in Packet core• Knowledge of Telecom Operations Practice • Presentation & Communication Skills • Knowledge sharing • Problem Solving and strategic thinking • Delivering Results & Meeting Customer Expectations • Analyzing • Working with People • Creating & Innovating • Applying Product Line Expertise : Ericsson/Juniper/IPWorks• Packet Core Technology : GSM/GPRS/EDGE/WCDMA/LTE• Technical Certifications
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780725
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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