Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
The Engineer of Monitoring Systems is a critical role responsible for the architecture, administration, and continuous improvement of our mission-critical monitoring and observability platforms. This individual will ensure robust, end-to-end visibility across our entire technology stack, supporting high-volume e-commerce, corporate, and retail store operations.Job Description:Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Relevant industry certifications (e.g., Splunk Certified Admin, Dynatrace Associate/Professional, Cisco/AWS/GCP certifications) are a strong plus
Work Experiences:
- 5+ years of hands-on, enterprise-level experience administering major monitoring platforms (Splunk, Dynatrace, SolarWinds)
- Proven experience in a large-scale retail, e-commerce, or high-transaction environment is highly desirable
- Working knowledge of operating systems, which include, but are not limited to, Microsoft Windows, RedHat & Ubuntu Linux
- Working knowledge of databases, networking, virtualization, and server hardware concepts
- Working knowledge of application technologies, which include, but are not limited to: Java, .NET, IIS, WebSphere, middleware
- Experience with offshore teams preferred
Skills:
- Expert knowledge of Splunk administration with multi-instance cluster deployments and advanced query language (SPL), DBConnect, IT Service Intelligence, and custom Apps
- Deep hands-on experience with Dynatrace (SaaS or Managed) for Application Performance Monitoring (APM), Real User Monitoring (RUM), and Synthetic Monitoring, Custom service monitoring, custom Notebooks, build Workflows, Grail
- Proficiency in managing and configuring SolarWinds modules (e.g., NPM, SAM, NCM, DPA) for network and server, database performance, and capacity management
- Strong understanding of IT infrastructure domains (e.g., cloud networking, virtualization, Windows/Linux OS, database management & security vulnerability management)
- Scripting proficiency (Python, PowerShell, or Bash) for automation with API & SNMP integration tasks
Responsibilities:
- Platform Leadership: Serve as the subject matter expert (SME) for our core monitoring platforms, including Splunk, Dynatrace, and SolarWinds
- Architecture & Design: Design, implement, and maintain the health, performance, and security of monitoring tool infrastructure across cloud and on-premises environments
- Alerting & Automation: Architect and deploy advanced alerting, correlation, and notification strategies to enable proactive incident response and root cause analysis (RCA)
- E-commerce & Retail Focus: Develop specialized dashboards and monitoring protocols for our high-traffic e-commerce platform and thousands of retail POS/network devices
- Integration & Consolidation: Drive initiatives to integrate monitoring tools and consolidate data streams, reducing complexity and increasing operational efficiency
- Compliance & Capacity: Manage tool licensing, capacity planning, and platform upgrades while ensuring systems adhere to internal security and compliance standards
- Vulnerability Management: Track potential security vulnerabilities, identify & remediate, adhering to organizational security standards
- Documentation & Training: Create and maintain comprehensive platform documentation, runbooks, and provide advanced training and support to application and operations teams
Physical Requirements & Attendance
- Acceptable level of hearing and vision to perform job duties
- Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
- Regular office attendance is required
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
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What We Do
At Academy Sports + Outdoors, we believe in the power of fun. And we believe in helping our customers have more of it. With a wide assortment of sporting and outdoors gear, Academy offers the best brands under one roof — curated to make the most of every budget. Day in and day out, our 20,000+ Team Members bring a sense of adventure, energy, and passion to work. Understanding our people and the things that matter to them has been at the core of Academy culture for over 80 years. We take pride in creating a workplace that values hard work, commitment, growth, and of course, FUN. Academy — headquartered in Katy, TX, a suburb of Houston — is one of the nation’s largest sporting goods and outdoor stores. We offer a broad assortment of quality hunting, fishing, and camping equipment and gear, as well as sports and leisure products, footwear, apparel, and much more. Originally founded in 1938 as a family business in Texas, Academy has grown to a wide network of stores across many states, with $6.8 billion in annual revenue.
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