Engineer III / JAMF Engineer

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This Role is hybrid and requires 3 days a week onsite at our Walnut Creek corporate office.

Job Summary

Our Engineer III/JAMF Engineering serves as a key technical liaison between the business and engineering teams and may be assigned to any of the major technical areas

Essential Functions

• Management of JAMF MDM for both MacOS and iOS devices

• Creation of system documentation for software development and quality assurance processes.

• Business intelligence analysis and reporting.

• Configuration management and management of technical projects.

• Engineering methodologies, processes and procedures.

• Builds relationships across the organization and with external partners.

• Collaborates with the IT engineering team, the IT operations team and internal clients to create new functionality, and to troubleshoot and resolve reported problems.

• Manages vendor relationships and mentors other engineers.

Knowledge/Skills/Abilities 

• 5 years minimum experience with Jamf Pro

• Experience extending Jamf Pro with community tools

• Demonstrable proficiency with command line and scripting with common automation languages (e.g., bash, Python, etc).Seeks ongoing improvements to the organization’s processes and procedures.

• Expert-level skills with endpoint management and Jamf Pro. Other MDMs are a plus, including Intune.

• Expert-level skills around Zero touch workflows and automated patching of macOS and 3rd party apps.

• 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments.

• Strong understanding of network security, firewalls, and VPNs, and zero trust VPNs.

• Experience with identity and access management systems (e.g.,Okta, Azure AD, Google Workspace directory)

• Minimum 5 years of professional macOS/iOS support experience in an enterprise environment.

• Expert-level skills supporting Apple technologies in an enterprise environment, including VPP, ABM, identity management, single sign-on, share access, hosted services, and endpoint security best practices.

• Cross-platform integration expertise with Jamf Connect

• Environment and infrastructure experience for Apple platform optimization in an enterprise environment.

• Deployment experience at scale with Mac and iOS devices

• Prioritizes daily tasks to ensure that emerging, urgent issues are resolved without losing sight of longer-term projects.

• Sets standards, timelines, priorities and approaches to help the team complete and deliver assignments on  time.

• Takes advantage of available resources to complete work efficiently; coordinates with internal and external partners.

• Allocates appropriate amounts of time for completing one’s own and others’ work; develops timelines and milestones.

• Demonstrates effective techniques in holding meetings, planning time, setting priorities, setting timelines and deadlines, and making effective use of time.

• Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solutions.

• Oversees project completion of less experienced team members; provides guidance to senior level team members on  highly complex assignments or projects with a major impact.

Education & Experience/Licenses & Certification

• Bachelor degree in Computer Science, Engineering or other technical discipline from an accredited college or university.

• 5 years applied technical experience or a combination of equivalent education and experience.

• Possess current Agile Certification.

• Experience using Agile-based methodologies (such as Extreme Programming and Scrum) within a software development function.

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We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $129,234.00 - Mid: $161,542.00- Max: $193,849.00

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