Engineer II, Software

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 optimizes and secures applications and APIs across multi-cloud, on-premises, and edge environments, ensuring high-performance and secure digital experiences. As a Digital Adoption Platform Content Creator and Administrator at F5, you will play a crucial role in enhancing user experiences by creating and managing content that guides users through F5’s advanced application optimization and security solutions. You will collaborate closely with cross-functional teams to ensure that the content is both informative and engaging, ultimately driving adoption and improving the performance and security of applications and APIs across various environments.

Qualifications

• Proven experience in utilizing digital adoption platforms to enhance user engagement and productivity
• Hands-on expertise with Walkme for creating interactive user guidance and support solutions
• Skilled in developing and curating digital content that facilitates user onboarding and training
• Collaborative approach to working with cross-functional teams to produce comprehensive and effective content for guides and shoutouts
• Proficient in integrating digital adoption solutions with web platforms and applications
• Strong analytical skills to assess user needs and optimize content for better digital experiences
• Excellent written and verbal communication skills to convey complex information clearly and concisely
• Ability to manage multiple projects simultaneously and meet tight deadlines
• Keen attention to detail and a commitment to delivering high-quality content
• Passionate about technology and committed to staying current with trends in digital adoption and user experience

Responsibilities

• Develop and maintain high-quality, engaging content for F5’s Digital Adoption Platform to enhance user onboarding and training experiences
• Collaborate with product managers, technical writers, and subject matter experts to ensure content accuracy and relevance for F5’s multi-cloud, on-premises, and edge environments
• Design and implement interactive learning paths and tutorials that guide users through the setup, configuration, and optimization of F5 solutions
• Administer and manage the Digital Adoption Platform, including user management, content organization, and performance monitoring
• Create and update documentation, FAQs, and help guides to support users in effectively utilizing F5’s application and API security features
• Analyze user engagement data to identify areas for content improvement and to inform the development of new content strategies
• Conduct regular content audits to ensure all materials are up-to-date and aligned with the latest F5 product releases and industry best practices
• Facilitate the integration of user feedback and analytics into the content creation process to continuously improve the user experience
• Support the training and onboarding of new F5 customers and internal teams by creating tailored content and resources
• Stay informed about industry trends and best practices in digital adoption and e-learning to ensure F5’s content remains cutting-edge and effective

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].