Engineer, II - Robotic Process Automation

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Software Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

About The Team

The Financial Systems and Automation Technology teams at CarMax are responsible for the overall strategy, delivery and performance of robotic process automation technologies and other automated solutions across the organization. Our goal is to deliver transformative solutions with a focus on innovation, continuous improvement and driving efficiency as a part of CarMax’s back-office intelligent automation service model.  

Purpose of the role:

As an Engineer II, you will work closely with business, product and technology teams to develop/configure and implement automation solutions and support the overall automation lifecycle.

What you will do – Essential Responsibilities:

• Configuring and developing intermediate/advanced robotic process automations and objects using workflow principles in accordance with RPA industry standards.

• Leveraging technical expertise to support automation opportunity identification activities, and deliver on the full software development lifecycle to include, but not limited to, building business/technical requirements; supporting business and technology teams in developing integration/user acceptance/end-to-end test strategy and execution; building deployment plans, creating release documentation and stabilization planning.

• Mining and analyzing business processes and data to understand current state and provide high level analysis, value add recommendations and technical solutions to the Automation Technology Center of Excellence (COE) and business partners.

• Working closely with process engineers, business teams/leaders and technology partners to ensure technical, business, quality, security, and compliance requirements are validated and are in accordance with CarMax’s best practices and standards.

• Assisting the operational support control room lead with rotations in automation job monitoring and incident management, change requirements implementation and providing timely responses and solutions as required.

• Lead, mentor, develop and train functional teams and less experienced team members using technical expertise, best practices and industry standards for robotic process automation development, the automation lifecycle and other intelligent automation solutions.

• Participate in project planning activities to include sizing, sprints and retrospectives.

• Supporting special projects as assigned by Senior members of the team and performing other duties as assigned.

• Participate in a 24x7 on-call rotation as scheduled (typically once every 6 weeks) and perform after hours support as needed.

Technical Qualifications / Requirements

• Minimum of 3+ years of relevant experience, including 3+ years of successful delivery and/or support of robotic process automation technologies, VBA/.Net/SQL scripts, or other automation technology solutions

• Bachelor’s Degree preferred or equivalent work experience.

• Blue Prism, UI Path or other robotic process automation technology experience required

• Experience with object-based coding, macros and programming languages such as Microsoft SQL, Server SQL IUD statements, stored procedure techniques (SSIS), Python, Java, VBA and/or .Net and APIs required

• Experience with web technology basic development experience utilizing HTML/CSS, Javascript, XML preferred

• Experience with Microsoft (Excel, Access, PowerPoint) and Microsoft Azure required

• Familiarity with intelligent automation solutions such as Power Platform, intelligent document processing and data analytics/visualization tools such as Alteryx

• Knowledge of project management methodology (agile or waterfall) and the systems software development lifecycle

• Excellent analytical, problem-solving skills with the ability to think logically and conduct root cause analysis

• Ability to manage multiple tasks and/or projects simultaneously to deliver on tight timeframes, adapt to changing priorities and drive to achieve team goals independently

• Ability to work independently to resolve discrepancies, defects, and issues with the understanding of system and business impact and when to escalate/partner respectively

• Ability to consider long- and short-term impact of decisions

• Translate business requirements into technical solutions

• Ability to train, support and provide guidance to other associates

• Up to date with industry/emergent technologies

Other Requirements ·

• Ability to embrace change

• Ability to express opinions and innovative ideas while treating others with respect

• Ability to challenge others and the status quo appropriately

• Ability to build and maintain strong relationships throughout the organization and collaborate with other departments and teams

• Ability to manage multiple tasks and/or projects simultaneously to deliver on tight timeframes and drive to achieve team goals independently

• Ability to serve as a “go-to” person for the team as needed

• Ability to think logically and conduct root cause analysis

• Ability to take the time necessary to make the right choice; does so quickly if needed

• Ability to identify potential issues and present solutions; partner on major decisions as appropriate

• Ability to consider long- and short-term impact of decisions

• Ability to train, support and provide guidance to other associates

Other Preferred Skills / Experience

• Education preference: 4 year degree in IT related course of study

• Accounting / Finance business process, systems and toolsets

• Proficient in database creation and macros in Microsoft Access

• Windows scripting and process execution

• Linux familiarity (navigation, process execution, scripting)

• Web Services, WCF and/or ASP.NET (Web API)

• Microsoft Azure familiarity

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Tech Hub in Plano, TX  and have a Hybrid work arrangement.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.