JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is field based in the New Jersey, Maryland, Virginia areas and supports Abbott’s Heart Failure business. Within Heart Failure we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.
The Field Technical Support Specialist - Engineer II, Integrated Systems will provide technical/field support to customers and Abbott employees. The role of the Technical Support Specialist is to install, test, troubleshoot and repair a variety of Abbott/customer-owned or rented electro-mechanical devices at a customer sites. And will be primarily responsible but not limited to accounts in the Northeast region. In describing this position, the term “technical support” refers to device, product or engineering support for Abbott customers and employees. This position does not support IT requests.
What You’ll Work On
- Provide highly visible technical support to Abbott employees and its customers through the performance of troubleshooting over the phone or over email, service and repair of complex equipment and systems. Provides leadership and guidance to other service technicians.
- Provides technical support to internal and external customers of Abbott and strives to exceed customer expectations and improve customer satisfaction.
- Interprets customers’ needs and identifies the appropriate party within sales and/or engineering to correct the problem.
- Performs a wide variety of technical duties to test, troubleshoot to sub-assembly and component level and repair Abbott product in the field. Repairs involve direct patient contact on occasion.
- Serves as company liaison with customer on administrative and technical matters for assigned projects.
- May travel to customer sites up to 25% of the time, to provide service-related support.
- May train field service/hospital bio-med personnel in equipment operation, maintenance and repair.
- Tracks, reports and follows problems in the field.
- Works from documented procedures, technical manuals, schematics, and verbal instructions.
- Uses a variety of electronic test equipment including meters, oscilloscope, and specialized test fixtures.
- Compiles and records all work and labor performed for both device history record and customer billing purposes.
- Reviews and analyzes log files from devices to ascertain system performance and relays information back to customer.
Required Qualifications
- Bachelor's degree in Biomedical Engineering or equivalent from a four-year college or university; and / or three to five years related experience and/or training; or equivalent combination of education and experience required.
- Proficiency using Microsoft Office Suite
- Ability to travel to customer sites
Preferred Qualifications
- Experience using Salesforce
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
$60,000.00 – $120,000.00In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:HF Heart Failure
LOCATION:United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Abbott Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Abbott and has not been reviewed or approved by Abbott.
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Healthcare Strength — Health coverage starts on day one and includes medical, dental, and vision, along with wellness resources and an Employee Assistance Program. An HSA option also includes an annual company contribution.
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Retirement Support — The 401(k) plan and the Freedom 2 Save feature provide notable employer contributions, enabling retirement saving even while paying student loans. Company contributions vest after two years, and ownership is reinforced through ESOP/stock programs.
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Parental & Family Support — Paid parental leave is available up to eight weeks for birth, adoptive, foster, and pre‑adoptive parents, with adoption assistance reimbursed up to $20,000. Family-care resources include Care.com membership, tutoring, elder‑care support, and breastmilk shipping for business travel.
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What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
