Engineer II, Customer Quality Engineering

The Role: 
Entegris is seeking a Customer Quality Engineer to join our team. The Customer Quality Engineering (CQE) role is dynamic and cross-functional. This new CQE will interact at multiple levels and with multiple contact points within the Customer, Entegris, and Supplier organizations. This role is high impact, high output and high visibility. It requires a calm-assertive demeanor and the capability to manage multiple ever-changing priorities. 

 
What You’ll Do: 

• Engage as guided with customers, sales teams and factory/product/supply chain/quality teams 

• Execute CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, account specific support plan and as led by CQE management. 

• Support our Materials Solutions Division  

• Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs, as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals. 

• Be part of a global team that is designed to improve success of Entegris with our customers. 

• Collaborate with cross-functional teams at varying levels and varying degrees of complexity across a vast range of products, regions and companies. (customers and suppliers). 

• Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values) 

• Provide support for various documentation expectations such as business process documents, item tracking, performance reporting and continuous improvement project management. 

 
What We Seek: 

• Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field 

• Experience in an engineering role in the areas of quality, process, equipment or materials, ideally within the semiconductor industry, however other manufacturing industries will be considered. 

• Experience managing issues and projects between internal stakeholders and customers with experience in escalation. 

• Project management experience with a focus on closing gaps between company capabilities and customer needs. 

• Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology 

• Flexibility to work non-standard hours and alternate work shifts to balance workload across a North America and Asia scope of responsibility. 

• Experience with working and communicating between North America-based manufacturing facilities and Asia based support teams and customers. 

• Ability to travel 10% to 50% domestic and international  

 
Outstanding Candidates Will Have: 

• Experience remotely collaborating with colleagues, customers and suppliers in virtual meetings