The Role
Support, design, install, maintain, and troubleshoot the organization's Unified Communications (VoIP/PBX) and related interfaces (contact center, nurse call, telemedicine, AV, conferencing). Perform operational tasks, capacity monitoring, documentation, knowledge-base submissions, project work, and participate in on-call rotation while collaborating with IT teams and customers to meet business requirements.
Summary Generated by Built In
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
IT Technology and CommunicationsShift:
DayDepartment:
IT Customer ServiceMonday-Friday, 7:00am-4:00pm
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Unified Communications Engineer I will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of standard platforms of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer I performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.
ESSENTIAL FUNCTIONS
- Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
- Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
- Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.
- Analyze and record systemic problems and suggests methods of resolution.
- Consult, configure, setup, functional test and verify business requirements are meet.
- Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
- Monitor and manage capacity of UC resources environments
- Document and submit new content to the knowledge base.
- Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. - Build a positive working relationships with team members, managers & all departments.
- Prioritizes and responds promptly based on severity levels to needs of the customer.
- Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones
EDUCATION
- Associates in or 2 years' work related experience in Information Technology, Computer Science or a related discipline Required
- Bachelors in Information Technology, Computer Science or a related discipline Preferred
EXPERIENCE
- 1 year support of Unified Communications technologies. Required
- 2 years of experience in support of Unified Communications technologies. Preferred
LICENSE AND CERTIFICATIONS
- ITIL Foundation and Info Comm. Certified AV Technologist. Preferred
We're all in for your career.
Skills Required
- Associates degree in Information Technology, Computer Science or related discipline OR 2 years' work related experience in Information Technology
- Bachelors in Information Technology, Computer Science or a related discipline
- 1 year support of Unified Communications technologies
- 2 years of experience in support of Unified Communications technologies
- ITIL Foundation certification
- InfoComm Certified AV Technologist
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The Company
What We Do
This practice is a dedicated team of electrophysiologists, physician assistants, nurses and technicians, who as a group, are committed to treating and caring for patients experiencing problems with their heart's rhythm and electrical signaling.
