The Role
Provide desktop/end-user computing support: design, configure, deploy and maintain OS images, patching, application packaging/deployment, SCCM, Active Directory, DNS/WINS, print and antivirus services. Troubleshoot and support EMR/Epic clients, manage tickets, create documentation/knowledgebase content, train staff, and participate in on-call rotation for off-hour incidents, upgrades, patches and project tasks.
Summary Generated by Built In
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
IT SupportShift:
DayDepartment:
IT Customer ServiceMonday- Friday 8AM-5PM
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The End User Computing (EUC) Desktop Engineer I assists in the design, testing, documents and modifies computer operating systems, the application of system analysis techniques and procedures, consulting with the business to determine hardware, software or system specifications to run required applications. In addition, the EUC Desktop Engineer will provide guidance, mentoring, training to other staff as needed. Participates in an on-call rotation that includes facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment
ESSENTIAL FUNCTIONS
- Assists in the design, configuration, maintenance, packaging, deployment & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services.
Maintains image deployment application and tools, license management systems, IP address assignments, researches & develops hardware, applications, and operating systems.
Assists in the deployment, configure, maintenance, and troubleshoot EMR client and auxiliary EMR applications
Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff.
Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management.
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
Prioritizes and responds promptly based on severity levels to needs of the customer.
Proactively or timely recognizes opportunities for service recovery and acts to resolve issues. - Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
EDUCATION
- Associates or 2 years' work related experience in Computer Science, Information Systems or a related discipline Required
EXPERIENCE
- 3 years experience in Microsoft Windows (desktop), Microsoft System Center Configuration Manager, application packaging and deployment, or Epic client systems administrator. Required
LICENSE AND CERTIFICATIONS
We're all in for your career.
Skills Required
- Associates degree in Computer Science, Information Systems, or related discipline OR 2 years' related work experience
- 3 years experience with Microsoft Windows (desktop)
- 3 years experience with Microsoft System Center Configuration Manager (SCCM)
- 3 years experience in application packaging and deployment
- Experience as an Epic client systems administrator or supporting Epic EMR client applications
- Experience configuring and administering Active Directory objects, permissions, file shares, quotas
- Experience with image deployment tools, OS image creation, and OS patch management
- Experience with DNS, WINS, print servers and enterprise anti-virus tools
- Experience managing tickets for incidents and service requests and performing client troubleshooting
- Willingness to participate in an on-call rotation and perform off-hour work for incidents, upgrades and patches
- Experience producing documentation, knowledgebase articles, training materials, and process maps
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The Company
What We Do
This practice is a dedicated team of electrophysiologists, physician assistants, nurses and technicians, who as a group, are committed to treating and caring for patients experiencing problems with their heart's rhythm and electrical signaling.
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