Engineer I - Customer Quality

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

1. Review information gathered for submitted customer quality incidents and request for additional information if needed or disposition accordingly.

2. Capable of preparing metrics via data analytics to aide Customer Quality.

3. Develop and sustain tools (database, server) to aide Corporate Quality.

4. Propose, coordinate and project manage AI/ML initiatives.

5. Be able to verify functionality of customer returned units using Automated Test Equipment or other verification tools.

6. Assemble and lead cross functional teams chartered to resolve customer quality incidents utilizing the 8-Discipline process for problem solving.

7. Communicate and coordinate requests for failure analysis, root cause investigation, and identification of corrective and preventive actions with the appropriate groups. Identify and manage prioritization of submitted requests and provide timely intervention when needed.

8. Provide initial risk assessment and containment action plan for customer quality incidents being resolved.

9. Update the customer incident management database timely and ensure data integrity.

10. Generate appropriate reports or updates for customer communication up to closure of the customer quality incident.

11. Verify sustained implementation and effectiveness of generated corrective and preventive actions as per defined schedule.

12. Analyze and catalyze actions to drive systemic improvements to product quality and customer quality incident management process.

13. If needed or asked to be involved, help determine the risk of a product change or RMA. Ensure risk mitigating actions are taken.

14. Prepare and analyze data related to key performance metrics. Define and implement improvement actions to meet set goals. Appropriately publish data.

15. Complete tasks defined to support the completion of projects being handled by a project leader. Report on the status of the tasks at the appropriate review forum.

Requirements/Qualifications:

Education Level

Holds a Bachelor of Science degree in Engineering (Computer, Electronics, or Electrical), Information Technology, or Computer Science

Working experience

New college graduate with completed relevant internship in electronics or semiconductor industry, or Information Technology.

Mandatory Requirements

· Able to coordinate and execute multiple tasks consistently and successfully.

· Demonstrated good leadership and analytical skills.

· Good written & verbal English communication skills.

· Strong computer proficiency with demonstrated knowledge or experience in areas such as:

§ Artificial Intelligence / Machine Learning

§ Windows VM server (IIS): Setup and Maintenance.

§ Database: Oracle, SQL server.

§ Application: Visual Studio, PLSQL, MSSQL, Insomnia/Postman, Confluence

§ Language: C#, VB.Net, VBA, SQL, JavaScript, HTML5, CSS

§ Framework: Kendo MVC C#/jQuery, Bootstrap

§ Basic Computer skills: CMD, Registry, File System, Network System

Travel Time:

0% - 25%