At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.
Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.
We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.
Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.
Department Overview
The Application Support team is responsible for the setup, maintenance, and ongoing support of HedgeServ’s proprietary reconciliation and fund administration software. This software is used by Fund Accounting teams to independently value client portfolios, ensuring accuracy and reliability in client asset management.
Role Purpose
Recon Support plays an essential role in supporting the daily receipt, validation, and transmission of broker files through secure file transfer channels. This position is operationally focused, with responsibilities centered on broker communication, FTP monitoring, and resolving file delivery issues. The analyst ensures files are processed accurately and promptly in accordance with defined Service Level Agreements (SLAs).
This position is well-suited for individuals beginning their career in Application Support, and who have a strong interest in:
Broker-facing communication
File delivery and FTP operations
Financial data processing environments
Primary Focus Areas
Broker communication and coordination
FTP and secure file transfer monitoring
File validation and processing
SLA-driven operational support
Key Responsibilities
Broker Communication
Clearly and professionally communicate with external brokers regarding the status of file deliveries.
Provide timely updates on files that are missing, delayed, or rejected.
Respond to broker inquiries using established communication and escalation protocols.
Escalate unresolved broker issues to senior team members as needed.
FTP & File Transfer Support
Monitor inbound and outbound broker files delivered via FTP and other secure file transfer mechanisms.
Identify common FTP-related issues, such as delayed delivery, incorrect file naming, permission errors, and connectivity problems.
Validate files for completeness, proper format, size, and content prior to processing.
Operational & Application Support
Monitor the processing status of broker files within the reconciliation application.
Resolve standard support tickets related to broker file processing within SLA requirements.
Maintain and utilize existing XML workflows, JSON configurations, and Excel-based file maps.
Assist with testing and verification of file processing changes when necessary.
Documentation & Process Adherence
Update and maintain operational documentation related to broker file delivery and FTP processes.
Follow established procedures, controls, and audit requirements.
Adhere strictly to communication, escalation, and change management guidelines.
Required Skills & Experience
Technical & Operational Skills
Understanding of FTP and secure file transfer concepts.
Familiarity with AWS technologies, especially Kibana for logs and troubleshooting.
Advanced Microsoft Excel skills, including formulas and data validation.
Ability to read and interpret XML files.
Basic understanding of SQL and data structures.
Strong attention to detail and a structured approach to problem-solving.
Communication Skills
Strong written and verbal communication skills.
Confidence in communicating with external brokers and internal stakeholders.
Ability to provide clear and accurate status updates under time pressure.
Education / Background
Degree in Computing, Information Systems, Computer Science, or equivalent professional experience.
Autonomy & Decision Making
Works under supervision while following established procedures.
Escalates non-standard or high-impact issues to senior team members.
Responsible for accurate execution of assigned tasks and timely communication.
Skills Required
- MS Excel and VBA experience
- Good programming experience including data and logical structures
- Experience with XML and ability to interpret an XML file
- Some knowledge of database design and SQL
- Knowledge of File Transfer Protocol
- Experience with data encryption, preferably using PGP
- Some knowledge of financial products
HedgeServ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HedgeServ and has not been reviewed or approved by HedgeServ.
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Healthcare Strength — Healthcare coverage is regarded as a strong element of the package, with medical plans often described as robust relative to other benefits. Comprehensive health and well‑being offerings are prominently featured.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are consistently portrayed as above average within the overall package. Time off breadth combines with hybrid or remote options to support work‑life balance.
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Flexible Benefits — Work‑from‑home and flexible hours are emphasized and appear to be widely available. Hybrid arrangements and wellbeing programs are highlighted alongside core benefits.
HedgeServ Insights
What We Do
HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set. HedgeServ’s entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients’ needs and consistently deliver solutions in real time. Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients’ risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services. Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise. HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset. Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and a comprehensive benefits package. HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022. HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia. To find out more information about HedgeServ, please visit www.hedgeserv.com
