Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Responsibilities
1. Performance Management & KPI Reporting
Formulate, track, and prepare comprehensive KPIs related to Incidents, Service Requests, Changes, Problems, and Major Incidents across all technology projects.
Compile and track Service Level Agreement (SLA) violations, gathering detailed justifications and root causes for any trend deviations or missed targets.
Design and deliver high-impact monthly IT Governance presentations for leadership, translating established KPIs and operational data into clear, strategic analysis.
2. Cross-Functional Coordination & Governance
Partner directly with domain-specific Service Delivery Managers and Coordinators (e.g., Security, Smart Office, Infrastructure, Cloud) to review performance metrics.
Lead analysis sessions to investigate discrepancies in KPI trends and ensure corrective actions are identified and assigned.
3. Service Catalog Management
Act as the safeguard of Service Levels from our IT Service Catalog.
Identify requirements for adding, modifying, or retiring services, and coordinate closely with the internal JIRA Administration team to ensure these changes are accurately mapped and reflected in the JIRA ticketing tool.
4. Problem & Major Incident Governance
Drive Problem Management governance by ensuring that every Major Incident (P1/P2) is formally documented, investigated, and accompanied by a thorough Root Cause Analysis (RCA).
Track the lifecycle of Problem tickets to ensure preventive measures are implemented by the respective technical teams.
5. Continuous Service Improvement (CSI) & Automation
Proactively audit routine governance, operational, and reporting tasks to identify inefficiencies.
Highlight and recommend automation use cases to streamline IT workflows, reduce manual toil, and improve data accuracy.
Required Skills
Exceptional Communication: Strong written and verbal communication skills with a customer-first mindset.
Technology Proficient: A basic, foundational understanding of IT infrastructure, software, Security, or networking concepts. SQL knowledge to generate customized reportings from the database.
Analytical Mindset: Exceptional ability to look at data trends, ask the right questions, and identify the "why" behind the numbers.
Team Player: Ability to collaborate effectively with both technical engineers and non-technical clients.
ITIL Knowledge: Strong working knowledge of ITIL processes (Incident, Problem, Change, and Service Level Management). ITIL v3 or v4 Foundation certification is highly preferred.
Job:
IT SupportOrganization:
IT Solution CenterSchedule:
Full timeEmployee Status:
RegularJob Type:
Permanent contractJob Posting Date:
2026-06-12Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
More information on Valeo: https://www.valeo.com
Skills Required
- Strong written and verbal communication skills
- SQL knowledge to generate customized reports from the database
- Basic understanding of IT infrastructure, software, security, or networking concepts
- Working knowledge of ITIL processes (Incident, Problem, Change, Service Level Management)
- ITIL v3 or v4 Foundation certification
- Ability to analyze KPI trends, identify root causes, and drive corrective actions
- Experience compiling and tracking SLA violations and preparing IT governance presentations
- Ability to collaborate with technical engineers and non-technical stakeholders
- Familiarity with JIRA or experience coordinating changes with JIRA administration
Valeo US Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valeo US and has not been reviewed or approved by Valeo US.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is positioned roughly in line with large automotive manufacturers’ ranges, with competitive bases described for engineers, technicians, and select salaried roles.
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Healthcare Strength — Healthcare Strength: Medical coverage uses major carriers such as Blue Cross/Anthem, and premiums are described as reasonable for many roles, alongside core offerings like life insurance and an employee assistance program.
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Retirement Support — Retirement Support: A 401(k) with employer match around 5% is referenced, with structures that have included automatic contributions plus match depending on location and time, and current postings list 401(k) matching as a core benefit.
Valeo US Insights
What We Do
Valeo is an automotive supplier and partner to all automakers worldwide. As a technology company, Valeo proposes innovative products and systems that contribute to the reduction of CO2 emissions and to the development of intuitive driving. In 2020, the Group generated sales of 16.4 billion euros and invested 12% of its original equipment sales in Research and Development. At December 31, 2020, Valeo had 187 plants, 20 research centers, 43 development centers and 15 distribution platforms, and employed 110,300 people in 33 countries worldwide. Valeo is listed on the Paris Stock Exchange.
